Director, Facilities Operations - (Administrator III) - Facilities Operations
Job no: 562517
Work type: Management (MPP)
Location: San Francisco
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location)
Working Title
Director of Facilities Operations
Administrator Level (for MPP positions only)
This position is an MPP III Level in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President (AVP) of Capital Planning, Design and Construction (CPDC) and Facilities Services (FS).
Department
Facilities Services
Appointment Type
At-Will
Time Base
Full-Time (1.0 FTE)
Work Schedule
Monday through Friday; 8:00am to 5:00pm
Requires the ability to promptly respond around-the-clock 24 hours a day, 7 days a week to campus emergencies and urgencies, as appropriate to the need. Ability to work variable nights, weekends and/or holidays, on-campus or off-site, depending upon work conditions and demands.
Anticipated Hiring Range
$11,000.00-$11,650.00 Per Month ($132,000.00-$139,800.00 Annually)
Salary is commensurate with experience.
Position Summary
Under the general direction of the Associate Vice President (AVP) of Capital Planning, Design and Construction (CPDC) and Facilities Services (FS), the Director of Facilities Operations is responsible for the strategic planning, operation, and maintenance of facilities and utility systems at SF State's main campus, including maintenance programs for academic and support facilities and the Central Utility Plant. The incumbent also provides supervisory oversight of the Director of Facilities Operations at the Estuary and Ocean Science Center, while responsibility for the site's daily facilities operations remains with that director. The incumbent supports the mission of SF State, the Administration and Finance cabinet area, and Facilities Services.
The incumbent provides strategic leadership and direction through managers and supervisory personnel across technical, administrative, and skilled trades functions; establishes operational priorities and performance expectations; and ensures the effective, reliable, and compliant delivery of facilities services in support of the University's academic, administrative, and operational needs. The incumbent provides oversight of the following functional areas: HVAC/Mechanical, Electrical and Plumbing Maintenance and Repair Trades, Fire/Life Safety Management, Energy Management, Facilities Coordination, the Small Projects Team, Locksmiths, Carpenters, Painters, Customer Service Operations, and Archives and Data Management.
The incumbent manages the delivery of utilities (Mechanical: Steam, Heating-Hot Water, Chilled Water, Domestic Potable Hot Water, Compressed Air, Vacuum; Electrical: Multi-Voltage Electricity; Plumbing: Gas, Domestic Potable Cold Water, Deionized Water, Sanitary Sewer and Storm Sewer) to campus buildings. The incumbent provides information on utilities system capacity, loads, and routes to expand in order to meet campus growth. The incumbent initiates work scopes for replacement, upgrading, or expansion of plant, utility distribution systems and building systems to maintain service reliability and meet planned growth needs. This position will also liaise with representatives from Capital Planning, Design and Construction and the Office of Sustainability.
Position Information
Structuring Work
• Full operational responsibility for all facilities, utilities and building systems for the main SF State Campus
• Manages building maintenance, energy management and conservation
• Leads, manages and supervises Facilities staff to achieve excellence in the performance of assigned projects and
tasks and in the identification, development and execution of strategic initiatives
• Plans and implements work tasks and schedules for skilled trades shops and contract services and generally
coordinates overall work plans and programs with the University community
• Develops and assists with strategic maintenance project development and implementation of major
repair/renovation projects and acts as a project manager for selected projects as required to align with campus
growth, safety needs, and operational continuity
• Collaborates within and across organizational lines to review and improve workflow and to ensure effective, efficient
and continuous facilities operations and maintenance services
• Provides oversight of customer service and work order management for all facilities-related issues
• Establishes and maintains exceptionally high/positive department service values, levels and outcomes by maintaining
a proactive work management system and processes and by developing and fostering an organizational culture of
customer service and support
• Develops and maintains an extensive network of campus and professional contacts to enhance customer service,
explains and clarifies the Facilities Operations group's service commitment, policies, procedures and programs and
promotes the goals and objectives of the University.
• Efficiently executes short-range and long-range comprehensive facilities management processes and programs for all
facilities, structures, HVAC systems, and equipment
• Develops, communicates and manages planned maintenance programs to ensure that University facilities are
prepared to meet growing, changing and progressing operational needs, to ensure facilities meet or exceed applicable
life-safety code requirements, and to ensure the continuous operation of key/critical equipment and systems
• Promotes, develops and executes strategic facilities programs and processes to address capital renewal and
deferred maintenance needs, which interface with and support the academic, student services and major capital
programs
• Oversees logistical planning and implementation of large campus events such as annual Commencement,
Sustainability Week and Welcome Days, including emergency management
• Manages, directs, and supervises engineering, maintenance and 24-hour operation of functions consisting of Central
Utility Plant operation, building systems and controls of campus facilities and utilities infrastructure including utility
budget and capacity planning, electrical distribution systems, emergency power generation, hydronic heating,
domestic water distribution systems, campus sewage and drainage systems
Managing Talent
• Leads and directs the Supervising Customer Service Specialist, Archives and Data Management, Facilities
Coordinator, Director of Facilities Operations at the Estuary and Ocean Science Center in Tiburon, Manager of
Preventative Maintenance, Manager of Structural Maintenance, Manager of Fire and Life Safety, and their respective
work teams
• Collaborates with appropriate administrators regarding personnel matters including employee recruitment, retention,
performance management (organizational and individual), succession planning, labor and employee relations, training
and development and including the interpretation and application of collective bargaining provisions and how they
may impact department work practices and rules
• Develops personnel management and professional development plans, proposes and enforces disciplinary actions
and develops and implements effective staffing strategies to attract, develop, grow and retain a competent, effective,
efficient, multi-cultural and diverse workforce that is representative of the University's core values
• Supervises and oversees specialized teams in support of Facilities Operations
• Leads a team that actively identifies communication opportunities in advance wherever possible, and reactively to
emerging situations as they develop
Inspiring Performance
• Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User-Friendly Principles.
Promotes, ensures and enforces applicable industry professional responsibilities and ethical standards
• Plans, organizes, leads, and executes emergency management/business continuity strategies as appropriate to
support the 24/7 operational needs of the University and for the preservation and protection of life, health, property
and strategic goal achievement
• Contributes to the University's crisis/disaster response planning, operations and remediation leadership teams, as
appropriate, including participating in and contributing to the planning and organization of rescue operations, damage
assessments, and recovery operations in response to crises/natural disasters
• Develops and monitors Key Performance Indicators (KPIs) to evaluate departmental performance and
progress toward established goals.
Building Teams
• Leads University-wide committees and work teams as directed or appropriate
• Represents the AVP as appropriate and/or leads University-wide committees and work teams as directed or
appropriate
Using & Sharing Information
• Ensures and promotes efficient, effective and disciplined financial management and control, including fiscal
responsibility and accountability for an annual operation, maintenance and repair budget
• Co-manages and collaborates in the development and on-going management of the Facilities Operations group's
multimillion-dollar annual and quarterly budgets, which include the complexity of utilizing blended general and trust
funds/revenue sources and recharge income to support operations
• Proposes and manages functionally applicable contracts and contractors
• Promotes understanding and ensures compliance with Federal, State, CSU, University and division policies,
regulatory and statutory requirements, industry best practices and loss control/injury and illness prevention solutions
• Provides leadership and support for Facilities Services strategic business process initiatives
Facilitating Change
• Partners with University administrators in the development, execution and on-going review of strategic business
initiatives and plans
• Defines and performs complex economic analysis and modeling to evaluate life-cycle cost, payback, purchase-lease
alternatives, etc. as a basis for making operational business decisions and to review, define, enhance and execute
cost-center/cost allocation models
• Leads in the sustainable operation, maintenance and management of all University facilities and infrastructure,
including planning, seeking funding, and implementation of initiatives to reduce resource consumption and make SF
State a model of sustainable best practices
• Collaborates with, supports and promotes the University's comprehensive waste management, recycling and
composting programs that reduce, reuse and recycle waste
Other Duties as Assigned
Minimum Qualifications
• Bachelor's degree in facilities management, engineering, or a closely-related field
• 7 years of progressively responsible and successful leadership and management of complex facility and plant operations
with responsibility for facilities management, utility plants, power generation & distribution systems, building maintenance
and related projects, energy management and conservation, personnel management, professional development and training,
industrial safety programs and function-specific financial management in a campus environment
• Advanced knowledge of CMMS and MS Office software
• Demonstrated comprehensive knowledge, experience, proficiency and success:
o In managing represented staff under collective bargaining agreements, team building, organizational development
and business management
o In the preparation, justification, forecasting, management and monitoring of budgets
o In defining and developing cost-center/cost allocation models to establish service costs and recharge rates
o In developing and writing complex Request for Proposals (RFPs), service contract requirements and specifications,
and performance and service contract specifications
o In the identification, development and deployment of safety programs and accident prevention strategies as
applicable to large facilities and/or organizations, industrial/institutional maintenance repair and renovation
operations, and with consideration to California Building Code and CAL-OSHA Industrial Safety Orders
o In written, oral and digital communications to effectively communicate to all levels, and across organizational lines,
of a large organization and to achi
