OverviewSummaryThe Director, ERP & Business Applications, is responsible for the strategy, delivery, governance, and optimization of C1's enterprise application portfolio, including ERP, Finance, Revenue Operations, Supply Chain, and Services platforms.
This leader will oversee the technology ecosystem supporting NetSuite ERP, Order-to-Cash (OTC), Quote-to-Cash (QTC), Procure-to-Pay (P2P), Record-to-Report (R2R), Inventory Management, Xactly Sales Performance Management, ConnectWise, Billing Operations, and Enterprise Integrations. The role partners closely with business and technology leaders to drive operational excellence, business transformation, automation, data integrity, and scalable growth.
The Director will lead a globally distributed team consisting of onshore, offshore, managed services, and vendor resources while ensuring delivery of business outcomes through modern, reliable, and secure enterprise platforms.
ResponsibilitiesEssential FunctionsERP & Business Applications Strategy- Develops and executes the roadmap for NetSuite and the broader enterprise applications portfolio
- Aligns technology investments and priorities with business strategies and operational goals
- Drives application modernization, automation, governance, and continuous improvement initiatives
Business Process & Platform Leadership- Provides leadership across OTC, QTC, P2P, Finance, Inventory Management, Billing, Sales Performance Management, and Services Operations
- Oversees key platforms including NetSuite, Xactly, ConnectWise, Inventory Management Solutions, and related business applications
- Partners with business leaders to improve efficiency, controls, reporting, scalability, and user adoption
- Partners with other technology leaders and PMO to provide end-end solutions
Delivery, Operations & Governance- Leads application implementations, upgrades, integrations, and transformation programs
- Ensures stability, security, scalability, and operational excellence across mission-critical systems
- Manages budgets, vendor relationships, managed service providers, and application governance processes
Leadership & Collaboration- Builds, develops, and leads high-performing global teams across onshore, offshore, and third-party delivery organizations
- Fosters strong partnerships across Finance, Operations, Supply Chain, Sales Operations, Revenue Operations, Managed Services, and executive leadership
- Communicates technology strategy, risks, priorities, and business outcomes to senior stakeholders
QualificationsRequired Qualifications- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Finance, or a related field
- 15+ years of progressive leadership experience in ERP, enterprise applications, or business technology
- 8+ years managing enterprise application teams and large-scale technology initiatives
- Strong Hands-on experience with NetSuite, Suiteapps, and ERP platforms
- Deep understanding of Order-to-Cash, Procure-to-Pay, Finance, Inventory Management, Revenue Operations, and enterprise business processes
- Experience leading enterprise transformations, system integrations, and application modernization initiatives
- Demonstrated success managing application portfolios, budgets, vendors, and managed service providers
- Experience leading global teams with a mix of onshore, offshore, and outsourced resources
- Strong executive communication, stakeholder management, and organizational leadership skills
Desired/Preferred Qualifications- Experience with Zone Subscription and similar products
- Experience with Xactly Sales Performance Management and ConnectWise
- Experience supporting technology services, managed services, distribution, or professional services organizations
- Experience supporting Value Added Reseller (VAR) model
- Experience in programming, business and technology architecture
- Experience with Microsoft Power Platform, and enterprise automation technologies
- MBA and/or relevant industry certifications
Success in this role will be measured through:- Successful execution of the ERP and business applications roadmap
- Stability, performance, and adoption of critical business platforms
- Improvements in automation, operational efficiency, and business process effectiveness
- Successful delivery of strategic transformation initiatives
- Strong business stakeholder satisfaction and measurable business value from technology investments
- Effective management of global teams, vendors, budgets, and application portfolios
Additional InformationC1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
* RX Home Delivery
* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child
* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Medical for foreign travel coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off
* 10 Holidays
* Summer Sizzle
* On Demand Pay (Daily Pay)
Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
