Position Overview
The Director of Epic EHR, Revenue Cycle & Learning provides strategic and operational leadership for Amplify Health's Epic EHR, claims and billing, population health, quality reporting, training, and application support functions. This role partners with clinical, operational, revenue cycle, quality, IT, finance, OCHIN, and external partners to optimize Epic workflows, improve system adoption, support regulatory requirements, and enhance organizational performance.
The Director leads Epic analysts and supports resources while serving as a subject matter expert in Epic, FQHC operations, Healthy Planet, Quality Reporting, revenue cycle, workflow optimization, and end-user education.
Essential Functions
Epic & Application Leadership
- Provide strategic oversight of Epic applications, optimization, upgrades, enhancements, and daily support.
- Serve as an Epic subject matter expert for clinical, operational, financial, and administrative workflows.
- Standardize workflows across clinics and departments and ensure alignment with organizational best practices.
- Oversee Epic configuration, including users, provider records, preference lists, fee schedules, templates, workstations, and related build.
- Coordinate issue resolution with internal IT, OCHIN, Epic, and external service providers.
Claims, Billing & Revenue Cycle
- Oversee Epic workflows supporting charge capture, claims, billing, denials, payment processing, and revenue cycle.
- Partner with Finance, Revenue Cycle, Coding, and Clinical Operations to improve billing accuracy and reimbursement.
- Identify opportunities to improve clean-claim rates, reduce denials, improve charge capture, and minimize revenue leakage.
- Support testing and implementation of payer, billing, regulatory, and system changes.
Population Health & Quality Reporting
- Lead adoption and optimization of Epic, Quality Reporting, and related population health tools.
- Partner with Quality, Population Health, and clinical teams to support quality measures, care gaps, reporting, and regulatory initiatives.
- Conduct workflow discovery, gap analysis, and optimization to improve clinical and reporting outcomes.
- Monitor system utilization and performance and recommend improvements.
Training & Learning
- Develop and maintain role-based Epic training curriculum, workflow documentation, lesson plans, user guides, and learning resources.
- Provide training and onboarding for providers, nurses, medical assistants, revenue-cycle staff, and other users.
- Deliver virtual, onsite, group, and individual training and coaching.
- Evaluate training effectiveness through user feedback, system utilization, and operational performance.
- Update training programs as Epic functionality, workflows, and organizational requirements change.
Team & Project Leadership
- Lead and develop Epic analysts, trainers, learning specialists, and support staff.
- Prioritize incidents, enhancements, projects, and training activities.
- Lead Epic implementations, upgrades, workflow redesign, and optimization projects.
- Coordinate testing, change management, stakeholder communication, and implementation activities.
- Promote continuous improvement, innovation, professional development, and service excellence.
Qualifications
- Bachelor's degree in IT, Healthcare Administration, Health Information Management, Business, or related field preferred; equivalent experience considered.
- 5+ years of healthcare IT, Epic, revenue cycle, claims/billing, population health, quality reporting, or healthcare training experience.
- Certified Ochin Epic Site Specialty (ESS)
- Experience with Epic implementation, optimization, training, and end-user support.
- Experience leading or mentoring Epic analysts, trainers, or application support staff.
- Strong knowledge of clinical, FQHC, revenue-cycle, claims, billing, and population-health workflows.
- Strong project management, communication, instructional design, and change management skills.
- Proficiency with Microsoft Office.
Preferred Qualifications
- Epic certification; Epic Ambulatory, EAC, ECP, Quality Reporting, Resolute PB/HB, or related certification preferred.
- OCHIN experience.
- Experience in an FQHC, community health center, or outpatient medical organization.
- Experience with Epic, quality reporting, claims, denials, billing, and revenue-cycle optimization.
- Experience developing Epic workflow documentation and role-based training programs.
