Job Summary: Provides strategic and operational leadership for Environmental Services across assigned CaroMont Health facilities, including environmental hygiene, patient-room and discharge cleaning, perioperative cleaning, public-area services, linen and textile distribution, waste-handling support, and related operations. Establishes and maintains standardized practices that promote a clean, safe, reliable, and healing environment while supporting infection prevention, patient flow, regulatory readiness, operational continuity, and an exceptional patient and customer experience. Leads department managers and team members through clear performance expectations, workforce development, employee engagement, accountability, and succession planning. Develops and monitors key performance indicators for cleaning quality, room readiness, productivity, labor utilization, financial performance, linen availability, service response, and customer experience. Partners with clinical, operational, and support-service leaders to improve departmental performance and maintain compliance with applicable laws, regulations, accreditation standards, and CaroMont Health policies. Oversee vendor performance, establishes service expectations, monitors contract compliance, and promotes cost-effective delivery of support services.
Maintains effective cost controls and productivity standards while proactively identifying and implementing opportunities to improve departmental operations. Demonstrates initiative, self-motivation, sound judgment, and the ability to manage multiple projects and shifting priorities. Models CaroMont CARES values and promotes a culture of safety, high reliability, continuous improvement, and service excellence.
Qualifications: Bachelor's degree from an accredited college or university in healthcare administration, business administration, environmental health, hospitality management, or a related field is required; a master's degree is preferred. Certified Health Care Environmental Services Professional (CHESP) certification is preferred; Minimum seven years of progressive Environmental Services leadership experience, including responsibility for multiple facilities, large healthcare operations, workforce management, budgeting, quality improvement, and regulatory compliance.
Demonstrated knowledge of healthcare environmental hygiene, infection-prevention practices, linen and textile operations, regulated waste, chemical safety, accreditation readiness, workforce and financial management, productivity systems, quality improvement, and data analysis are required. The individual must possess strong leadership, communication, analytical, organizational, change-management, and relationship-management skills; manage multiple priorities; collaborate effectively with clinical and nonclinical stakeholders; and use business and operational information systems, productivity tools, and data-reporting applications proficiently.
