5-7 years of experience managing enterprise systems
Expertise in Brightree and HME/DME industries
Proven track record of complex implementation leadership
Strong leadership and project management skills
Excellent communication and stakeholder engagement abilities
Responsibilities
Drive enterprise-wide strategy for Brightree implementation
Lead full lifecycle implementation efforts across departments
Champion a culture of accountability and behavior change
Develop role-based training programs and certification pathways
Design standard workflows to optimize processes
Serve as central point of accountability across functions
Define and track performance KPIs for system adoption
Benefits
Medical, Dental, Vision insurance
Flexible Savings Account
401K plan
Voluntary Life Insurance
Observed holidays including New Year’s Day and Christmas
Paid training and time off
Employee referral rewards
Employee discount programs
Full Job Description
**Travel Requirement:** Ability to travel up to 50% of the time to the City of Industry, CA, for candidates residing outside of the Southern California region**
What We're Looking For:
The Director of Enterprise Systems & Implementation will serve as the enterprise subject matter expert (SME) for Brightree and lead the strategic implementation, optimization, and ongoing enhancement of the Brightree platform across SuperCare Health. This role is critical to driving operational efficiency, standardization, and scalability within the HME/DME business.
Reporting directly to the COO, this leader will partner cross-functionally with Operations, Revenue Cycle, IT, Clinical, and Customer Care teams to ensure successful system deployment, adoption, and continuous improvement. The ideal candidate brings deep Brightree expertise, strong HME/DME industry knowledge, and a proven track record of leading complex implementations.
What You'll Do:
Enterprise Leadership & Transformation
Own and drive the enterprise-wide Brightree (or core system) strategy, positioning it as a critical enabler of SuperCare Health's operational excellence and growth
Act as a change leader, proactively identifying gaps, challenging the status quo, and driving organization-wide transformation initiatives
Partner directly with the COO and executive leadership to align system capabilities with strategic priorities
Implementation Ownership & Execution
Lead full lifecycle implementation efforts, including vision-setting, planning, execution, and sustained optimization across all locations and departments
Establish clear implementation frameworks, timelines, and accountability structures to ensure successful, on-time adoption
Anticipate risks and proactively remove barriers to execution, ensuring minimal disruption to operations
Change Management & Adoption
Champion a culture of adoption, accountability, and continuous improvement across the organization
Design and lead comprehensive change management strategies that drive behavioral change-not just system usage
Hold leaders and teams accountable for adoption, standardization, and adherence to defined workflows
Training & Capability Building
Build and scale a structured training ecosystem that ensures all employees-from frontline staff to leadership-are confident and proficient in system use
Develop role-based training programs, certification pathways, and ongoing education to reinforce best practices
Partner with department leaders to embed training into onboarding, performance management, and daily operations
Process Standardization & Optimization
Lead the design and enforcement of standardized workflows across intake, billing, customer care, and operations
Continuously evaluate system utilization to identify inefficiencies, redundancies, and opportunities for automation
Drive measurable improvements in productivity, accuracy, and customer/patient experience
Cross-Functional Influence
Serve as the central point of accountability between Operations, Revenue Cycle, IT, Clinical, and Customer Care teams
Influence and align stakeholders at all levels to ensure consistent execution of system and process changes
Act as the primary liaison with external partners, including Brightree, to advocate for system enhancements and support
Performance Management & Accountability
Define and track KPIs related to system adoption, operational efficiency, and financial performance
Use data and reporting to drive decision-making, identify gaps, and enforce accountability across teams
Regularly present progress, risks, and outcomes to executive leadership
Team Leadership & Development
Build, lead, and develop a high-performing team responsible for implementation, training, and ongoing system support
Foster a culture of ownership, urgency, and continuous improvement within the team
Set clear expectations and drive accountability for results
This role may be a fit if you have...
Build, lead, and develop a high-performing team responsible for implementation, training, and ongoing system support
Foster a culture of ownership, urgency, and continuous improvement within the team
Set clear expectations and drive accountability for results
Experience working cross-functionally with operations and technical teams
Deep functional expertise in Brightree
Strong leadership and project management skills
Excellent communication and stakeholder management abilities
Analytical mindset with a focus on process improvement
Ability to drive change and influence across all levels of the organization
Experience in a multi-location or high-growth healthcare organization
Familiarity with revenue cycle management and payer requirements
Experience with system integrations and data migration
Benefits:
Medical
Dental
Vision
Flexible Savings Account
401K
Voluntary Life Insurance
Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
