Bachelor's degree in Human Resources Management, Business Administration, or related field.
5+ years in a Human Resources Generalist or Consultant role.
Proven experience in employee experience, engagement, and change management.
Skilled in managing complex projects across diverse environments.
Expertise in developing and presenting employee experience strategies with measurable outcomes.
Experience in creating comprehensive proposals and budgets for human capital solutions.
Strong sales process management skills, including contract negotiation and client follow-up.
Responsibilities
Lead digital communication and engagement strategies for clients.
Connect solutions across the Employee Experience portfolio seamlessly.
Develop and execute measurable strategies through commercial proposals.
Assess complex client needs to deliver actionable solutions.
Create compelling proposals and presentations leveraging WTW expertise.
Facilitate cross-selling opportunities to enhance client solutions.
Manage commercial processes from initiation to execution.
Benefits
Access to a technology platform for employee benefits and career information.
Opportunities for professional development and intellectual capital contribution.
Collaborative work environment with senior sellers and diverse teams.
Engagement in innovative employee experience solutions.
Involvement in shaping HR and total rewards communication strategies.
Full Job Description
Job Description
The Business
Our Employee Experience business focuses on the provision of solutions including employee insight and listening tools, a technology platform that serves as a gateway for employees and plan participants to access their benefits and career information, communication and change management services.
The Role
DUTIES:
Director, Employee Experience with Willis Towers Watson US LLC in New York, NY.
Play an active role in helping our clients with digital communication and engagement strategies, including HR and total rewards communication solutions.
Responsible for seamlessly and intuitively connecting solutions across the WTW Employee Experience portfolio - including employee insights (listening/surveys, assessments), change management, behavior change, communications and employee experience software.
Responsible for development and execution of measurable, results-based strategies by creating commercial proposals to clients that support changes and HR programs (including employee experience, Total Rewards communications, organization transformation, the future of work, wellbeing, benefits and culture).
Apply knowledge about Human Resources, Total Rewards and Benefits to provide input on possible digital communication strategies.
Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
Apply complex concepts into compelling and engaging commercial proposals and presentations that leverage WTW expertise, data and insights to uncover complex business opportunities.
Maintain a close relationship with senior sellers from the Employee Experience team, as well as other areas within WTW.
Identify business opportunities and facilitate cross-selling to enhance client solutions and drive growth across the organization.
Advise and influence executive-level decision-making.
Coordinate contract terms negotiation and signature process in collaboration with external and internal stakeholders, including Procurement, Legal, Compliance, and Data Privacy teams from WTW and its clients.
Manage commercial processes from start to finish by coordinating and aligning with all involved parties to ensure seamless execution and follow-up, maintaining clear and consistent communication.
Contribute to the development of intellectual capital, new tools and approaches.
Salary range = $113,000 to $195,500 per annum.
Qualifications
The Requirements
REQUIREMENTS:
Bachelor's degree (U.S. or foreign equivalent) in Human Resources Management, Business Administration or a related field
Five (5) years of experience in a related Human Resources Generalist or Consultant role.
Experience assisting clients in addressing Human Resources challenges related to employee experience, employee engagement, change management, culture, rewards and career development.
Experience managing complex projects across diverse client environments and cultures, ensuring alignment with client goals and expectations
Experience developing and presenting comprehensive employee experience strategies to clients, demonstrating measurable results
Experience creating comprehensive proposals, budgets and plans that integrate various human capital solutions.
Experience managing sales processes, including identifying opportunities, collaborating with colleagues from different areas, presenting tailored solutions to clients, negotiating contract terms, and following up on post-sales activities to ensure client satisfaction and long-term success.
Experience managing complex projects on time and within budget, ensuring client satisfaction and guaranteeing technical and quality standards.
Experience identifying and diagnosing issues, working in teams, and leveraging the resources of other related practices and colleagues to address client challenges.
Experience implementing creative and pragmatic strategies to align employee priorities with business strategy.
Experience presenting project proposals to executive teams.
Experience presenting project results to executive teams.
Experience gathering employee insights through surveys and then creating solutions to address employee perceptions.
About Willis Towers Watson
Willis Towers Watson is a global insurance and risk management company that provides a range of services to clients in more than 140 countries. The company was formed in 2016 through the merger of Willis Group Holdings and Towers Watson & Co. Willis Towers Watson offers a range of insurance products, including property and casualty insurance, life insurance, and health insurance. The company also provides risk management and consulting services, including actuarial services, investment consulting, and human capital consulting. Willis Towers Watson is known for its expertise in risk management and its ability to help clients navigate complex insurance and regulatory environments.
