DIRECTOR- NETWORK RELATIONS

The Director of Network Relations is accountable for cultivating and fostering robust, trusting relationships with ANI providers and practice leaders by delivering service excellence and a deliberate effective, multi-channel communication approach. This position works closely with ANI leadership team and collaborates with Aspirus Inc. leaders to achieve such goals. This position is responsible for smooth and efficient operations to ensure services, processes, and policies are in place to meet the needs of ANI providers and practice leaders. This role places a high priority on finding solutions to members' questions and concerns. Experience/Qualifications • Knowledge of communication and dissemination techniques and methods acquired though completion of a bachelor's degree in communication, Public Relations, or any other communications related field. • Strong knowledge and understanding of managed care environments/conditions/trends. • Strong background in physician relations, particularly the ability to develop a strong rapport with practice managers. • Communications - Knowledge of communication and dissemination techniques and methods. This includes alternative ways to inform via written, oral, and visual media. • Marketing - Knowledge of principles and methods of showing, promoting, and selling products or services. This includes marketing strategy and tactics. • Customer and Personal Services - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • A minimum of three years of health care leadership, management and other relevant health care experience is required. Prior experience as a healthcare practice manager strongly preferred. • Professional associations membership, certifications, etc. related to health care are preferred. • Well-developed planning, marketing, organizing, and implementing business skills. • Possesses strong communication skills, including written and verbal communication skills. • Possesses strong internal management skills evidenced by exercising a high degree of initiative, judgment, discretion, organization, and time management. • Possesses a knowledge and understanding of the managed care environment/conditions/trends, health insurance industry, provider networks and associated issues. • Functions well under pressure and is an expert at managing multiple priorities and close feedback loops in a timely manner. • Annual competencies as required by Aspirus and/or various regulatory agencies based on entity and/or job position. Employee Benefits • Full benefits packages available for part- and full-time status. • Time away from work accrual. • Retirement plans available. • Wellness program for employees and their families.