OVERVIEW:Role Responsibilities:
Data-driven Product andService Improvement
Lead execution and create the capabilityfor proactively exploring ideas on how
to improve digital products/services anduser experiences over the long term for
a product.
Digital Strategy/Transformational ProjectsExecution
Begin to lead execution ofdigital road map, establishing and managing business
processes, programs, and initiatives,resource allocation, Key Performance
Indicators (KPIs), and governanceactivities.
Digital TalentDevelopment
Execute strategy to grow digitaltalent, ensuring the company delivers on its
value proposition for digital talentthrough its talent development and employee
experience plans.
Digital Vision and Strategy
Contribute to the developmentof the digital road map and key strategic
enablers, designing the workflow andbusiness processes that allow new
applications, products, and services tobe rolled out quickly while ensuring that
legacy applications and technology operationsare maintained at optimal levels.
Project Management
Manage a portfolio of major projectsin line with overall project management
strategy.
Quality
Begins to play a role in thedevelopment of quality procedures and standards by
certifying technological processes, qualifyingproducts and supervising tests.
Budgeting
Drive, develop and/or deliver budgetplans with guidance from senior
teammates.
Information Security
Lead in detecting and analyzing cybersecurityincidents including attacks,
breaches, and identified vulnerabilitiesand remediate any security gaps in line
with the security incident managementprocedure.
Leadership and Direction
Identify and communicate the actionsneeded to implement the function's
strategy and business plan within thebusiness area or department; explain the
relationship to the broader organization'smission, vision and values; motivate
people to commit to these andto doing extraordinary things to achieve local
business goals.
Organizational CapabilityBuilding
Evaluate the capabilities ofstaff within the department to identify gaps and
prioritize development activities. Implementthe organization's formal
development frameworks within the areaof responsibility. Coach and mentor
others to support the developmentof the organization's talent pool.
Performance Management
Manage and report on the performanceof a substantial, diverse team; set
appropriate performance objectives for directreports or project / account team
members and hold them accountable forachieving these; take appropriate
corrective action where necessary to ensurethe achievement of team / personal
objectives.
Program/PortfolioManagement Support
Manage a portfolio of major programsin line with overall program management
strategy,leveraging assigned product management team processes and
protocols.
Decision Quality
Makes good and timely decisions thatkeep the organization moving forward. For
example, ensures that people's decisionscomply with policies and standards.
Integrates analysis, experience, andother inputs to make effective decisions.
Accepts workable decisions and also seeksbetter alternatives.
Strategic Mindset
Sees ahead to future possibilitiesand translates them into breakthrough
strategies. For example, provides a clear picture of the organization'svision and
strategy and what the teamneeds to do to realize them. Develops longer-term
strategies that capitalize on theorganization's distinct capabilities and emerging
trends in the market.
Drives Engagement
Creates a climate where people are motivatedto do their best to help the
organization achieve its objectives. Forexample, shares insight into the purpose
of the work, involves others appropriatelyand gives them credit for their
contributions. Praises the successesof others.
Customer Focus
Builds strong customer relationships anddelivers customer-centric solutions. For
example, solicits customer feedback anddata; conveys a clear understanding of
the level of service the teamis providing; takes action when standards are not met by team; aligns business process with customer needs.
Collaborates
Builds partnerships and works collaborativelywith others to meet shared
objectives. For example, enlists a range of stakeholders to addvalue; ensures
they are well informed and surprises areavoided. Confronts and challenges "us
vs. them"; shows strong appreciationfor others' efforts toward shared goals.
Action Oriented
Takes on new opportunities and toughchallenges with a sense of urgency, high
energy,and enthusiasm. For example, takes immediate, decisive, independent
action to resolve issues or problems.Persists as needed. Quickly and
consistently identifies and pursues beneficialnew opportunities.
Builds Effective Teams
Builds strong-identity teams thatapply their diverse skills and perspectives to
achieve common goals. For example, connectswith others on team projects and
leverages their strengths and knowledgeto deliver the best possible results.
Champions the decisions of the teamand operates in a way that builds team
spirit.
Courage
Steps up to address difficult issues, saying what needsto be said. For example,
readily shares own ideas and opinions oncontroversial topics; is comfortable
with open debate and constructivecriticism. Demonstrates clear conviction in
adversity; persists courageously in difficult circumstances.
Develops Talent
Develops people to meet both theircareer goals and the organization's goals.
For example, consistently shares ideas,insight, and best practices to help
people reach their development goals andachieve optimal results. Shares
targeted feedback in a prompt,constructive, and encouraging manner.
Instills Trust
Gains the confidence and trustof others through honesty, integrity, and
authenticity.For example, is consistently honest and straightforward; shares
uncomfortable information in a clearand helpful manner. Maintains high ethical
standards and professional codes of conduct.
TechSavvy
Anticipates and adopts innovationsin business-building digital and technology
applications. For example, is anearly adopter of new technologies, technical
skills, and capabilities that improveperformance. Regularly experiments with
and leverages technologies and tools tosubstantially improve performance.
QUALIFICATIONS:
Master's Degree or Equivalent Level Preferred
10 to 15+ years experience
3 to 6 years experience of planning and managing resources to deliver predetermined
objectives as specified by more senior managers
