8+ years in deal desk, order management, sales operations, or revenue operations, preferably in tech or SaaS (cybersecurity preferred)
3+ years in a leadership role managing and developing teams
Hands-on experience with complex quoting and pricing for enterprise software
Deep proficiency in Salesforce and CPQ tools (Salesforce CPQ, DealHub, etc.)
Strong understanding of quote-to-cash processes and revenue recognition principles
Excellent analytical skills to derive insights from data for executive stakeholders
Exceptional communication and negotiation skills, capable of influencing across teams
Attention to detail with the ability to thrive in a fast-paced environment
Responsibilities
Lead and mentor the Deal Desk team, establishing priorities and performance expectations
Manage the entire deal lifecycle from quoting to booking, ensuring compliance with policies
Support sales teams in pricing strategy and deal structuring, especially for complex deals
Ensure timely and accurate booking of closed-won deals, maintaining data integrity
Act as the liaison among Sales, Finance, Legal, and RevOps to resolve deal issues
Define and enforce pricing governance and recommend policy changes based on data
Drive improvements in processes and tools across the quote-to-cash workflow
Build metrics and dashboards to report on deal performance and insights to leadership
Train sales teams on deal desk processes and best practices
Lead special projects aligned with revenue operations goals
Leverage AI and automation to enhance deal desk operations and improve efficiency
Benefits
Opportunity to lead a growing team in a high-impact role
Collaborative environment working with cross-functional teams
Access to advanced tools and technologies, including AI for operational improvements
Professional development opportunities in a fast-paced industry
Flexible work arrangements, including cross-time zone collaboration
Full Job Description
Description
The Role
As Director of Deal Desk, you will lead the function that turns pipeline into booked revenue. You will manage a team of two, own the end-to-end deal approval, quoting, and booking process, and partner with Sales, Finance, Legal, and Revenue Operations to make sure deals are structured correctly, approved quickly, and booked accurately. You will also coach sales reps through complex quoting and pricing efforts and build a scalable, data-driven deal desk as the company grows.
Responsibilities
Lead, mentor, and develop the Deal Desk team, setting priorities, coverage models, and performance expectations
Own the end-to-end deal lifecycle, from quote and approval through contract review, order booking, license delivery, and handoff to Finance and Billing, ensuring compliance with company policies and revenue recognition requirements
Support sales reps and sales leadership in quoting efforts, including pricing strategy, deal structuring, multi-year and non-standard terms, discount guidance, and competitive or large-deal situations
Ensure all closed-won deals are booked accurately and on time, especially at month-end and quarter-end, and maintain data integrity in Salesforce and downstream systems
Serve as the key liaison among Sales, Finance, Legal, and RevOps, resolving deal issues and escalations quickly and driving cross-functional alignment
Define and enforce discount, approval, and pricing governance, including approval matrices and deal desk policies, and recommend policy changes based on data
Partner, influence, and support Deal Desk Operations roadmap for new SKUs, packaging, and pricing modules, partnering with Strategy, Product, Finance, and Sales leadership
Identify and implement process, tooling, and automation improvements across DealHub CPQ, Salesforce, and the quote-to-cash workflow
Build and maintain metrics and dashboards covering pricing and SKU discount performance, deal velocity, approval turnaround times, booking accuracy, and bottlenecks, and report insights to executive leadership
Train and enable the sales organization on deal desk processes, tools, pricing, and quoting best practices
Lead special projects tied to revenue operations and organizational goals, delivering on time and with measurable impact
Leverage AI and automation to modernize deal desk operations, including AI-assisted quote and contract review, deal risk and pricing analysis, and approval routing, to improve turnaround times and booking accuracy while maintaining policy compliance and data integrity
Requirements
8+ years of experience in deal desk, order management, sales operations, or revenue operations at a technology or SaaS company (preferable cyber security), including 3+ years in a leadership role
Proven experience managing and developing a team and leading deal desk through high growth
Hands-on experience supporting sales teams through complex quoting, pricing, and deal structuring for enterprise software deals
Deep proficiency in Salesforce (required); CPQ experience (Salesforce CPQ, DealHub, or similar)
Strong understanding of quote-to-cash, contract terms, and revenue recognition principles, and experience working closely with Finance and Legal
Strong analytical skills, with the ability to turn data into recommendations for executive stakeholders
Excellent communication, negotiation, and influencing skills, with the ability to partner credibly with Sales leadership and the executive team
Exceptional attention to detail and the ability to prioritize in a fast-paced, high-pressure environment
Proven experience with complex price list structures
Willingness to work acrossmultiple time zones
About Silverfort
Silverfort is a cybersecurity company that provides adaptive authentication and zero-trust security solutions for enterprise networks and cloud environments. The company's platform uses artificial intelligence and machine learning to detect and prevent unauthorized access to sensitive data and applications. Silverfort was founded in 2016 and is headquartered in Tel Aviv, Israel. The company has raised over $30 million in funding from investors such as Citi Ventures and Maor Investments.
