Job details
Domain
Programs / Customer Relations
Job field / Job profile
Quality - Quality management
Job title
Director, Customer Program Quality (A350 Lavatory)
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing Program quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and our Chihuahua (CUU) industrial execution. Represents Quality function in Program IPT (Integrated Program Team).
Airbus Quality Leadership
• Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations
• Own customer perception, trust and satisfaction
• Lead communication on:
o Performance and KPIs
o Non-conformities and quality escapes (NOE/QSR)
o Root causes and 8D
o Corrective and preventive actions
• Represent Safran Cabin in performance reviews and escalations
End-to-End Quality Performance Ownership
• Accountable for Program quality results:
o Reduction of FAL findings
o Elimination of recurrence
o Improvement of Airbus operational satisfaction
• Ensure all deliverables are robust, consistent and credible before customer exposure
• Act as single voice of quality towards the customer
Customer Voice & Deliverables Governance
• Capture and structure Airbus Voice of Customer and FAL findings
• Ensure:
o Proper prioritization and clarity of issues
o High-quality defect characterization
• Validate all outputs coming from execution teams:
o KPIs
o 8D / root cause analyses
o Action plans and closure evidence
• Guarantee compliance with Safran and Airbus standards
Contribution to Customer FAL ↔ Safran Site Manufacturing Feedback Loop Performance
• Act as the customer-side driver of the feedback loop between Airbus and our Chihuahua (CUU) location
• Ensure alignment between:
o Customer expectations
o Delivered analyses and actions
• Bring continuous feedback on:
o Responsiveness
o Robustness of solutions
o Effectiveness of closure
• Support the transition from reactive problem-solving to defect prevention
Success Metrics
• Significant reduction of Airbus FAL findings (volume & recurrence)
• Improved Airbus Quality & Operations satisfaction
• High acceptance and robustness of 8D and corrective actions
• Measurable improvement of Safran Cabin reputation within Airbus
• Effective alignment between customer expectations and CUU execution performance
Stakeholder management & representation:
• Direct line management of 1 Program Quality Engineer based in Toulouse (KPIs, reporting, follow-up) and doted line management of CUU External Quality
• Functional interaction with:
o CUU Quality and Operations teams
o Engineering and support functions
o Airbus FAL Quality & Operations stakeholders
o Program IPT members
Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.
Candidate skills & requirements
Education: Bachelor's Degree required; Master's in Engineering, Business, or Materials Management preferred.
Experience: 10+ years in quality/Program/operations, with at least 5 years leading multi-site or customer quality functions, preferably in the aerospace sector.
Computer Skills: Proficient in tools for KPI tracking, reporting, root cause analysis, and data-driven quality improvement.
Other Skills: Expertise in control plans, standards of inspection, nonconformity flows, and production quality KPIs.
Strong project management, negotiation, and communication abilities.
Ability to drive change, align multiple stakeholders, and improve operational performance.
Fluent English required; fluency in French and/or Spanish is an asset.
Preferred Skills: Experience with multicultural, matrix organizations.
Familiarity with Safran and Airbus quality standards.
Leadership in complex, high-pressure environments.
Annual salary
121,100 - 190,300 USD
Job location
Job location
North America, United States, California
City (-ies)
1620 Sunflower Avenue CA 92626 Costa Mesa
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 8 years
Additional Languages preferred
English (Fluent)
ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency
No
