Director Customer Logistics – Telecommunications Operations

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Job Description:

About the Job:

Type: Full time/Permanent

Wage: $155,000 - $175,000 Annual Salary Based on Experience

Shifts: Monday - Friday Daytime Hours. As a senior operations leader, flexibility is expected to support warehouse operations, leadership teams, and critical business initiatives in Ontario and Alberta.

Location: May sit in either Mississauga, ON or Calgary, AB - Fully Onsite Role

Travel: 30 percent Travel Required

Summary

Ryder is seeking a results-driven Director, Customer Logistics to lead operations across distribution centers in Mississauga, Ontario, and Calgary, Alberta. This executive role is accountable for operational performance, financial results, customer satisfaction, safety, and continuous improvement for a major telecommunications customer.

As a trusted customer partner and Ryder leader, you will deliver operational excellence, achieve financial targets, strengthen customer relationships, and identify growth opportunities. The ideal candidate brings extensive warehouse and supply chain leadership experience, a strong commitment to LEAN principles, and the ability to build high-performing teams across multiple locations. This role offers the opportunity to shape the future of Ryder27s logistics operations through innovation, customer partnership, and operational leadership.

Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. This position is responsible for leading, guiding, training and directing location managers including GLM I and GLM II at assigned accounts. 3Cbr/3E3Cbr/3EEssential Functions

• Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)

• Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.

• Manage operations to meet or exceed internal and external Key Performance Indicators (KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.

• Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.

• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets

• Oversee the deployment of Ryder27s Lean Guiding Principles and foster a culture of continuous improvement

• Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Excellent problem-solving skills

• Excellent oral and written communication skills with demonstrated leadership capabilities

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

• Ability to inspire and develop others

• Ability to create and develop an inclusive and engaged work environment

• Ability to effectively oversee management of Profit and Loss statements using data sets

• Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred

Qualifications

• Bachelor27s degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.

• Master27s degree preferred

• Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required

• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required

• Six (6) years or more managing, leading and developing direct reports required

• Six (6) years or more managing large multi-level teams required

• Five (5) years or more P26L responsibility including forecasting and managing financial targets required

• Five (5) years or more prior experience implementing a LEAN work environment preferred

• Four (4) years or more managing customer KPIs required

• Four (4) years or more managing customer relationship and interaction required

• Three (3) years or more experience providing customer and senior level management presentations preferred

• Some sales experience preferred

• Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred

DOT Regulated
No

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Job Category

This posting is for an existing vacancy.

Compensation Information:

Thecompensationofferedto a candidate may be influenced by a variety of factors, including the candidate27s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.Compensation ranges for the position are below:

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