Linde Gas & Equipment Inc.
Director - Customer Financial ServicesAnkeny, IA, United States | req34612
The Director of Shared Services provides strategic leadership and oversight for the Company's customer financial operations, including Accounts Receivable management (Collections), New Customer Setup and change administration, Billing and Invoicing, Cash Application, and Driver Vehicle Services. This role is responsible for establishing operational excellence, driving continuous improvement initiatives, ensuring strong internal controls, and delivering exceptional customer and stakeholder experiences across shared service functions.As a key member of the leadership team, the Director partners closely with executive leadership, Finance, Operations, Field Personnel, Information Technology, Customer Experience, and other business functions to align shared service strategies with enterprise objectives. The role leads through managers and supervisors overseeing a large, diverse workforce and is accountable for the performance, effectiveness, and scalability of shared service operations.
What you will enjoy doing*- You will develop and execute the long-term vision, strategy, and operating model for the Ankeny Shared Service Center, aligning service delivery with enterprise priorities
- Direct the performance and execution of Accounts Receivable management and collections, new customer setup and account change administration, billing and invoicing, cash application, and Driver Vehicle Services
- Drive operational excellence through process standardization, workflow optimization, capacity planning, workload management, resource allocation, and continuous improvement methodologies
- You are expected to lead the implementation of technology, automation, digital solutions, and process modernization to improve efficiency, service quality, and customer experience
- Establish and monitor KPIs, analytics, dashboards, and operational reporting to improve performance and support data-driven decision-making
- Lead, mentor, and develop management teams across large, multi-functional departments, building organizational capability through talent development, succession planning, and workforce planning
- You will develop and manage departmental budgets, forecasts, and resource plans
- Ensure compliance with company policies, internal controls, financial regulations, and audit requirements
- Partner with executive leadership, Finance, Operations, Internal Audit, Compliance, Information Technology, the Field, and other stakeholders to address significant operational, customer, and financial issues and mitigate risk
What makes you great - You hold a bachelor's degree in business administration, Finance, Accounting, Management, or a related field. Master's degree (MBA or related field) preferred
- 10+ years of progressive leadership experience in Shared Services, Accounts Receivable, Customer Operations, Finance Operations, or related functions
- 5+ years of leadership experience managing managers and large-scale operational teams
- You have demonstrated experience leading multiple functional areas within a shared services environment
- Experience partnering with executive leadership and influencing strategic business decisions
- You have a proven track record of leading organizational transformation, process improvement, and operational excellence initiatives
- Experience managing budgets, KPIs, service delivery, and performance metrics
What we offer you! At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
Have we inspired you? Lets talk about it We are looking forward to receiving your complete application.
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
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