Bachelor's degree in Business Administration, Marketing, Communications, Liberal Arts, Sociology, or Psychology
5-7 years of relevant work experience
Advanced negotiation and persuasion skills
Strong organizational and management abilities
Excellent oral and written communication skills
Proficiency in MS Office, especially Excel and PowerPoint
Ability to work independently and lead teams
Responsibilities
Develop and maintain strategic partnerships with customers to achieve business plans
Lead cross-functional relationships to align strategic objectives
Coach and train field operations teams on sales plans and best practices
Create and update sales correspondence for execution plans
Cultivate relationships with external partners to drive growth
Analyze data to identify opportunities and implement tactics
Develop and execute sales programs with post-analysis reviews
Benefits
Collaborative work environment
Opportunities for professional development
Engagement with key industry partners
Access to innovative sales strategies
Supportive leadership team
Full Job Description
Requisition ID: 271341
Locations: Charlotte
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Job Overview
The Director, Customer Development possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the "go-to" person by the retailer's leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Director is deeply connected with CCCI's Field Operation and Leadership Teams to ensure that business plans are efficiently executed, as agreed.
Customer: Target and Military
Duties & Responsibilities
Develop, negotiate, and maintain a strategic partnership status with customers to ensure joint business plans are achieved
Establish and lead cross-functional relationships with Field Operations, Product Supply, Marketing, and Revenue Generation Management to ensure alignment to respective strategic objectives
Coach, Teach, and Train (Instructs) the field operations teams on alignment to customers sales plans, best practices, and expectations
Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for the assigned customer
Cultivate, maintain and sustain ongoing relationships and attend meetings, as needed with key external business partners, such as NRS, Brand, Bottler, and other relevant partners to drive incremental growth to objectives, collaborate with Revenue Generation colleagues to compile and report key business results to CCCI's Senior Leadership team
Analyze data to determine opportunities and implements tactics to reverse or sustain trends
Develop and execute sales programs and conduct post-analysis reviews to gain an understanding of effectiveness. Make adjustments as needed to sustain or reverse trends
Knowledge, Skills, & Abilities
Advanced ability to develop, negotiate and execute complex and strategic joint business plans with an assigned customer; strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
Must have strong negotiation and persuasion skills; Responsive customer service skills with a proactive mindset
Strong organizational management skills are required. Possess the ability to collaborate with all facets of business; including Field Operations, Marketing, Product Supply, Revenue Generation Management, and the National Retail Sales Team
Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
Advanced analytical and critical thinking skills preferred. Excellent organizational, time management, attention to detail, and team-building skills are required
Ability to work independently; Strong leadership, coaching, and presentation abilities
Excellent oral and written communication skills required. Ability to prioritize multiple assignments with time-sensitive and critical deadlines
Continuous improvement mindset; Adept in handling ambiguity
Computer proficiency in MS Office particularly MS Excel and MS PowerPoint is a must
Minimum Qualifications
Bachelor's degree in Business Administration, Marketing, Communications, Liberal Arts, Sociology, Psychology
Preferred Qualifications
Knowledge acquired through 5 to 7 years of work experience
