What You9ll Do This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027
The Director Core Banking & Automation plans, organizes, and manages staff and overall operations that facilitate the stable operation of the organization9s core banking and related system operations, as well as the automation of manual processes across enterprise systems. This includes maintaining, supporting, automating, and optimizing core banking platforms and related technology initiatives. In collaboration with external vendors, business stakeholders, system experts, and information security teams, the Director schedules and directs activities to implement business and technology changes in a timely and accurate manner. The role is accountable for the design, development, execution, support, maintenance, security, and performance of core banking systems and automation initiatives.
This role serves as the technology leader and enterprise subject matter expert for Fiserv DNA and the broader Fiserv suite of applications, providing strategic direction, operational oversight, vendor management, release coordination, roadmap planning, and support for enterprise-wide core banking initiatives.
Essential Functions- Carries out leadership responsibilities in accordance with organizational policies, values, and applicable laws; ensures effective hiring, development, performance management, and employee relations practices, either directly or through others, as appropriate to the role.
- Directly supervises Core Banking System Analysts, Database Administrators (DBAs), Core Automation team members, and Robotic Process Automation (RPA) resources. Responsible for hiring, coaching, performance management, resource planning, cross-training, succession planning, and ensuring appropriate support coverage for mission-critical core banking and automation platforms.
- Serves as the primary technology owner and subject matter expert for Fiserv DNA and the broader Fiserv suite of applications, including configuration, integrations, release management, issue resolution, enhancements, upgrades, operational support, and strategic roadmap planning.
- Acts as the primary contact for core banking-related enhancement requests, partnering with Infrastructure, Analytics, Information Security, Application Support, and business teams to implement approved changes through the Change Advisory Board (CAB) process.
- Ensures high levels of availability, reliability, and performance of core banking and related systems by partnering with Infrastructure, Engineering, and Application Support teams.
- Provides leadership and oversight for database administration, including Oracle and SQL database performance, availability, backup and recovery, disaster recovery readiness, capacity planning, security controls, and database support for core banking and related enterprise applications.
- Leads the Core Automation, DBA, and RPA teams responsible for identifying, developing, supporting, monitoring, and optimizing automation solutions.
- Establishes and manages automation governance, including intake, prioritization, business case validation, controls, documentation, monitoring, support models, KPI tracking, ROI measurement, and retirement processes for automation initiatives.
- Serves as the primary technology relationship owner and escalation point for core banking technology vendors. Manages vendor performance, issue escalation, SLA adherence, release coordination, product roadmap alignment, contract support, and partnership effectiveness.
- Researches and evaluates core banking enhancements, applications, integrations, and connectivity solutions while ensuring secure and compliant implementations.
- Acts as the primary contact for core banking operational processes, jobs, schedules, and automation support functions.
- Manages and sets priorities for the maintenance, support, enhancement, and development of core banking, automation, and related enterprise systems.
- Participates in vendor management, service agreements, budgeting, and supplier contract discussions related to core banking and automation technologies.
- Provides leadership and management oversight to ensure projects, incidents, service requests, problems, and escalations are handled according to established policies, procedures, and service-level agreements (SLAs).
- Ensures the efficiency and effectiveness of Core Banking and Automation technology platforms, including systems, data, controls, processes, and personnel, with a focus on mitigating risks associated with data loss, system disruption, corruption, and unauthorized access.
- Reports on core banking and automation performance, service quality, operational metrics, project delivery, and system health to executive leadership. Establishes and manages key performance indicators (KPIs) and measures ROI, cost avoidance, and efficiency gains.
- Develops and maintains the roadmap for Core Banking, Database Administration, Automation, and RPA capabilities, ensuring alignment with organizational strategy, operational priorities, regulatory requirements, and member experience goals.
- Ensures business continuity, disaster recovery readiness, succession planning, and risk mitigation strategies are established and maintained for all core banking, database, and automation platforms.
- Implements mechanisms to monitor, manage, and communicate operational and project progress.
- Fosters a culture of collaboration, innovation, continuous improvement, and automation across the organization.
- Collaborates with business leaders, product owners, and technology teams on project and product development initiatives.
- Accountable for the on-time, high-quality delivery of projects, enhancements, and operational commitments.
- Creates, implements, and maintains a continuous improvement strategy for core banking operations, automation, and service delivery.
What You Bring
- High School Diploma Required
- Bachelor9s Degree in related field required.
- 8-10 years similar or related experience of progressive experience in banking technology, core banking platforms, enterprise application support, automation, or related technology leadership. Required
- 5-8 years similar or related experience of leadership experience managing technical teams. Required
- Hands-on leadership experience supporting and managing Fiserv DNA and related Fiserv core banking applications required.
- Experience leading enterprise application support, database administration, automation, and operational technology teams.
- Experience within a regulated financial institution is strongly preferred.
- Experience leading major core banking implementations, upgrades, conversions, integrations, or modernization initiatives preferred.
- Expert-level knowledge and experience with Fiserv DNA and related Fiserv applications, including core processing, integrations, batch operations, release management, and vendor escalation.
- Strong understanding of core banking operations, batch processing, interfaces, integrations, database dependencies, system configuration, change management, and vendor management.
- Knowledge and understanding of credit union and banking operations.
- Experience leading System Analysts, Database Administrators, Automation Engineers, and RPA resources.
- Experience with Robotic Process Automation (RPA), workflow automation, and automation governance frameworks.
- Knowledge of Atomic and other related automation products.
- Strong knowledge of Oracle and SQL database structures, administration, and performance optimization.
- Experience with Lumin, Zelle, OnBase, and related banking technologies preferred.
- Experience with infrastructure concepts, networking, cybersecurity, and enterprise application support.
- Strong leadership, communication, vendor management, problem-solving, and strategic planning skills.
Compensation & Benefits
- Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
- Low-cost Medical, Dental & Vision plans
- Paid childcare assistance
- Award-winning 401K
- Gym fee reimbursement
- Tuition Reimbursement
- Student loan repayment
- ...and much more. Explore all the details in our comprehensive Benefits Booklet
- Target hiring range $130,193.79 - $162,742.24 (Depending on experience and prior to any incentives this position is eligible for)
