Job DescriptionAt Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services and Catering will ensure an engaged team, efficient operations - and offerings that exceed the expectations of every client.
Summary of Responsibilities:Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Direct and manage all activity related to the Catering office, ensuring all service standards are followed
- Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
- Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
- Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
- Conduct site inspections as required
- Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
- Ensure that function bookings, group resumes, event contracts and banquet event orders are prepared and distributed accurately and efficiently
- Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
- Work closely with the Director of Food & Beverage to prepare monthly forecasts
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Drives function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance
- Lead a team of Conference Service Managers
- Onboard new team members
- Lead training and recruitment efforts
- Follow all safety policies
- Other duties as assigned
Qualifications- Previous leadership experience within a similar role required
- Computer literate in Microsoft Window applications and relevant computer applications required
- University/College degree in a related discipline required
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Proactive, detail oriented, and able to work collaboratively across teams to drive results and deliver memorable experiences
Additional InformationJob Perks & Benefits:- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
