Summary:
The Opportunity
Hyatt is seeking a strategic, collaborative, and commercially minded Director, Commercial Strategy, Openings & Conversions to lead the commercial launch and performance acceleration of new, converting, and transitioning hotels. In this role, you will shape and execute integrated commercial strategies that strengthen market presence, accelerate ramp, and position hotels for sustainable performance across diverse markets.
This highly influential leadership role is responsible for optimizing the end-to-end pre-opening commercial strategy, ensuring each hotel enters its market with the right positioning, pricing, distribution, marketing, sales activation, and commercial readiness to ramp quickly and sustainably.
You will lead the implementation and optimization of property-specific strategies, guiding through stabilization. You will collaborate closely with commercial teams, property leaders, global support functions, and ownership groups to deliver cohesive, locally relevant, and high-performing go-to-market strategies. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
This role leads the development and execution of integrated commercial strategies for new, converting, and transitioning hotels from early strategy development through stabilization. The Director aligns cross-functional teams around clear market positioning, commercial priorities, activation plans, and measurable performance outcomes so hotels enter the market ready to compete and build sustainable momentum.
Additional responsibilities include:
• Lead property-specific commercial strategy optimization based on market dynamics, demand potential, brand positioning, customer segments, and competitive conditions.
• Establish clear commercial positioning and go-to-market priorities across Sales, Revenue Management, Marketing, Digital, and Distribution.
• Guide hotels through the commercial ramp lifecycle from pre-opening strategy and activation through post-opening stabilization.
• Partner with property leaders, commercial teams, global support functions, and ownership groups to align priorities, decisions, and execution.
• Assess commercial readiness, identify risks and dependencies, and drive timely resolution or escalation before activation and opening.
• Translate data, market intelligence, and performance trends into practical strategies and prioritized action plans.
• Ensure sales activation, pricing, distribution, marketing, and demand-generation plans work together as an integrated commercial strategy.
• Provide strategic guidance to hotel leadership and ownership, communicating recommendations, risks, and actions with clarity and accountability.
• Monitor commercial performance and leading indicators through stabilization, adjusting priorities and tactics as market conditions evolve.
• Champion consistent ways of working, knowledge sharing, and continuous improvement across the openings and conversions portfolio.
Qualifications:
Experience Required:
• Minimum 10 years of progressive commercial, sales, revenue, marketing, or related hospitality leadership experience.
• Experience supporting hotel openings, conversions, transitions, or performance ramp-up.
• Demonstrated experience developing and executing integrated commercial strategies in a multi-property, regional, global, or multi-brand environment.
• Strong understanding of hotel commercial disciplines, including Sales, Revenue Management, Marketing, Digital, and Distribution.
• Experience leading complex, cross-functional initiatives and influencing stakeholders without direct authority.
• Strong commercial acumen with the ability to interpret market and performance data and translate insights into action.
• Excellent communication, facilitation, stakeholder management, and executive presentation skills.
• Ability to manage multiple hotel projects, priorities, risks, and timelines in a fast-paced environment.
Experience Preferred:
• Bachelor's degree in Business, Hospitality, Marketing, Finance, or a related field.
• Experience working with hotel owners, operators, and property leadership teams.
• Familiarity with hotel commercial systems, reporting tools, and data analytics platforms.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Thefinalpayrate/salaryofferedtothesuccessfulcandidatewilldependonexperience,skilllevelandotherqualificationsfortherole,aswellasthelocationoftheperformanceofwork.Payforthesuccessfulcandidatewillmeetlocalrequirements,includingthelocalminimumwagerate.
The salary range for this position is $145,000 to $185,000. This position is also eligible to earn incentive awards and an annual bonus.The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
