This role sits at the center of the North America Commercial organization, supporting Sales Strategy & Enablement. You will operate as a force multiplier across Sales Operations, Variable Compensation, Learning & Development, Sales Compliance, and Reporting & Analytics.
The mandate is to drive clarity, execution, and outcomes across a complex commercial ecosystem while continuously evolving how the organization operates.
Key Responsibilities
Enterprise Project Leadership
- Lead and execute high-impact, cross-functional initiatives from concept through delivery
- Establish clear project structure, milestones, and accountability
- Drive alignment across stakeholders with competing priorities
Problem Solving & Continuous Improvement
- Diagnose operational challenges by identifying root causes, not just symptoms
- Develop practical, scalable solutions that improve performance and efficiency
- Translate ambiguity into structured plans and measurable outcomes
Cross-Functional Integration
- Partner across:
- Sales Operations (territory design, coverage, readiness)
- Variable Compensation (plan design and execution)
- Learning & Development (productivity and capability building)
- Sales Compliance (risk mitigation and governance)
- Reporting & Analytics (insight and forecasting discipline)
- Ensure initiatives are coordinated and aligned to commercial priorities
Innovation & Modernization
- Identify opportunities to modernize commercial processes, tools, and workflows
- Bring forward new ideas that improve speed, insight, and scalability across the organization
- Evaluate and implement emerging capabilities, including AI and automation, to enhance decision-making, forecasting, and productivity
- Partner with technology and business teams to translate innovation into practical, adopted solutions
Leadership Without Authority
- Influence senior stakeholders and drive decisions across the organization
- Effectively manage up to executive leadership and across/down to teams
- Build trust and momentum without relying on formal authority
Operational Rigor
- Bring structure, cadence, and visibility to key initiatives
- Track progress, remove roadblocks, and ensure follow-through
- Elevate issues early with clear recommendations
Qualifications
- 8–12+ years of experience in business operations, strategy, consulting, or commercial operations
- Proven track record leading complex, cross-functional projects
- Strong problem-solving skills with a bias toward execution
- Demonstrated ability to identify and implement process improvements or new ways of working
- Exposure to digital transformation, automation, or AI-driven initiatives within a commercial or operational context
- Ability to influence senior leaders and navigate matrixed organizations
- Excellent communication skills with the ability to simplify complex topics
- High level of ownership, accountability, and attention to detail
What Success Looks Like
- Initiatives move faster with clearer ownership and fewer bottlenecks
- Cross-functional alignment improves across Sales Strategy & Enablement
- Root causes of recurring issues are identified and resolved
- New ideas and technologies (including AI) are introduced and translated into tangible business impact
- Leadership has clear visibility into priorities, risks, and progress
- The commercial organization operates with greater consistency, speed, and discipline
Location: Remote (U.S.) with periodic travel (30% North America)
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