About the Role: At goeasy, we believe everyone deserves access to fair and responsible credit. Every day, we help Canadians who are building or rebuilding their financial future access the products and support they need to move forward with confidence. We're looking for a
Director, Collections Strategy & Performance who understands that Collections is about more than recoveries. It's about finding the right balance between customer outcomes, responsible lending, risk management, and business performance. We are looking for a strategic and analytical problem solver who can use data, insights, and sound business judgment to identify opportunities and improve how we operate.
This is not a traditional Collections Director role. You'll have the opportunity to influence strategy, lead transformation, and help shape the future of one of goeasy's most important functions. With significant autonomy and visibility, you'll partner across Operations, Analytics, Technology, Risk, and Compliance to build better experiences for customers while driving strong business results.
What You'll Do: - Help define and execute the strategy for a critical part of goeasy's business.
- Identify opportunities to improve customer outcomes, portfolio performance, and operational effectiveness.
- Lead initiatives across Collections, Recoveries, Third-Party Partners, Offshore Operations, Technology, and Analytics.
- Use data and insights to inform decisions and influence business strategy.
- Diagnose complex and ambiguous business problems, identify underlying performance drivers, and develop practical solutions.
- Translate analysis and insights into clear recommendations, priorities, and execution plans.
- Develop performance frameworks, reporting, and operating rhythms that improve visibility, decision-making, and accountability.
- Strengthen risk management, governance, and regulatory compliance practices.
- Build and improve processes that create better experiences for customers and employees.
- Develop high-performing teams and future leaders.
- Bring new ideas, challenge assumptions, and help drive the next phase of goeasy's evolution.
What We're Looking For:- 8-15 years of leadership experience in Collections, Operations, Strategy, Risk Management, Financial Services, Consulting, Analytics or a related field.
- Strong analytical capabilities and the ability to turn complex information into clear business insights and recommendations.
- Demonstrated experience solving ambiguous business problems and identifying the underlying drivers of performance.
- Strong business judgment, curiosity, and a practical, outcomes-oriented approach.
- Experience leading large-scale business improvements and transformational change.
- Strong business acumen, analytical capabilities, and problem-solving skills.
- Ability to connect strategy with execution and lead initiatives from analysis through implementation.
- Ability to balance customer needs, business objectives, and regulatory requirements.
- Experience in Collections, call centre operations, third-party vendors, agencies, or offshore partners is considered an asset but is not required.
We offer a Flexible Work Program that provides you the ability to
work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:
Financial Benefits- Performance-based annual bonus and long-term equity incentives designed to support leadership impact and long-term wealth creation.
- As a TSX-listed company (GSY), goeasy offers long-term equity incentives, giving team members the opportunity to contribute to and benefit from our continued success.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
Leadership & Career Growth- Access to high-impact, high-visibility roles with direct influence on business outcomes.
- Participation in goeasy's executive leadership development programs.
- Lead your own development journey with personalized growth plans, supported by coaching and mentorship to help you reach your leadership goals.
- Fuel your personal and professional growth with our Tuition Assistance Program.
Health and Lifestyle- Immediate enrollment in comprehensive health, dental, and vision benefits.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Exclusive access to our free on-site goeasy gym and fitness studio at head office.
- Explore a wide range of wellness options through our new Wellhub benefit - from fitness memberships to mental health resources.
- Enjoy a state-of-the-art office space with perks like a games room, healthy snack program, free gated parking.
- Give back with company-paid volunteer days and Company Matched Charitable Donations.
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