Director Clinical Operations & Performance
Cosmetic Skin & Laser Center | RegenCen
This is an exciting opportunity for someone who is passionate about developing people, driving operational performance, and building the infrastructure that supports a growing, multi-location organization. This role is open to candidates living near our office locations in Michigan or Florida.
The Role: Director Clinical Operations & Performance
The Director of Clinical Operations & Performance provides strategic and operational leadership across our clinical locations, ensuring consistency, accountability, and excellence in provider performance, patient access, financial results, and the overall patient experience.
Working closely with executive leadership, regional clinical leaders, marketing, finance, and training teams, this individual will translate organizational goals into actionable strategies, develop high-performing teams, and support the continued growth of our organization through new clinic launches and acquisitions.
What We're Looking For
• An experienced healthcare or multi-location operations leader with a strong understanding of clinical business operations.
• A strategic thinker who understands the relationship between provider performance, revenue, staffing, and patient experience.
• Strong leadership skills with the ability to coach, develop, and hold teams accountable.
• Excellent financial and analytical abilities, including experience working with KPIs, budgets, and performance metrics.
• Exceptional communication and relationship-building skills.
• A proactive problem-solver who can balance organizational priorities with day-to-day operational needs.
• The ability to collaborate across departments and influence positive organizational change.
• Flexibility to travel between clinic locations as needed.
What You'll Do
Provider Performance & Leadership
• Oversee provider and location performance, including KPIs, monthly sales targets, and productivity metrics.
• Lead weekly regional leadership meetings to review performance, identify opportunities, and establish action plans.
• Coordinate monthly company-wide meetings to communicate organizational priorities and performance updates.
• Develop and oversee annual performance reviews, bonus qualification assessments, and performance improvement plans.
• Support the ongoing development, coaching, and accountability of regional clinical leaders and providers.
Staffing & Patient Access
• Oversee provider capacity, staffing needs, and hiring justifications across all locations.
• Monitor and optimize provider schedules to maximize utilization and patient access.
• Coordinate Patient Care Coordinator (PCC) coverage and seasonal staffing needs.
• Oversee new-patient consultation allocation based on provider proficiency, capacity, and performance.
Patient Retention & Experience
• Coordinate patient retention initiatives and targeted outreach opportunities.
• Partner with clinical leadership to support sales education and training through Trainual.
• Develop monthly treatment spotlights and patient-facing initiatives.
• Coordinate monthly newsletters highlighting new services and featured treatments.
• Collaborate with marketing on events, promotions, campaigns, and social media policies.
• Oversee responses to negative Google reviews and nonclinical patient experience escalations.
Financial & Vendor Performance
• Lead quarterly vendor business reviews, evaluating utilization, rebates, pricing, and contracts.
• Coordinate annual treatment pricing recommendations in partnership with the CFO and Finance team.
• Monitor and report key operational and financial performance indicators to executive leadership.
• Identify opportunities to improve operational efficiency, vendor performance, and profitability.
Acquisitions & New Clinic Operations
• Lead operational integration of acquired practices and launches of new clinic locations.
• Oversee staffing plans, scheduling, workflows, patient access, and operational launch readiness.
• Coordinate cross-functional implementation plans to support successful clinic openings and integrations.
• Monitor post-launch performance and implement operational improvements.
• Partner with Training & Quality to ensure clinical readiness, training alignment, and operational consistency.
Qualifications
• Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field preferred.
• Significant experience in healthcare, medical aesthetics, multi-location clinical operations, or a related service-based industry.
• Demonstrated experience leading teams and overseeing multiple locations.
• Strong understanding of provider productivity, revenue performance, staffing models, and operational KPIs.
• Experience with financial reporting, vendor management, and contract negotiations.
• Proven ability to implement processes, lead organizational initiatives, and drive measurable results.
• Strong computer skills and proficiency with business reporting and operational systems.
• Ability and desire to travel approximately 30-50%, with frequency varying based on seasonality, business needs, and operational priorities.
Why Join Us?
• Be part of a 25-year, established organization making a meaningful impact on patients' lives.
• Help shape the future of aesthetics, wellness, and regenerative medicine.
• Play an influential role in organizational growth and operational strategy.
• Work alongside talented clinical, administrative, and executive leadership teams.
• Join a supportive, collaborative, and growth-minded culture.
• Enjoy opportunities to make a lasting impact across an expanding network of locations.
• Full benefits including paid time off, health insurance, and 401(k).
If you're a forward-thinking leader who thrives on developing people, improving performance, and creating exceptional patient experiences, we'd love to hear from you!
