Position Summary
How will you create an impact :
The Director, Clinical Operations is responsible for the overall administrative leadership and management of assigned clinical patient care programs and services. Working closely with the Medical leadership of these programs and services, the Director oversees effective daily operations for the service area by establishing the operational framework and infrastructure needed to support planning, service delivery and allocation and management of all physical, human, and financial resources. With a strong focus on patient and family centered care and quality improvement, this position leads and supports the continuous improvement of care processes within assigned portfolio. The incumbent works as a team player with colleagues and co-workers in identifying services delivery models and processes to ensure seamless integration of services.
What will you work on :
• In collaboration with their physician dyad partners, develops strategies to ensure quality evidenced based clinical patient care service delivery within the programs to ensure sustainability of services consistent with the established priorities and the vision, values, and strategic direction of Interior Health.
• Fosters strategic and working relationships with internal and external partners to identify and plan responsive delivery systems and services and to discuss and resolve issues related to same, in support of the effective and efficient integration of healthcare services and resources throughout the organization.
• Develops an operational framework for staffing and service delivery through collaborative partnerships that support patient and family centered care, patient safety and quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization management.
• Develops and effectively manages capital and operating budgets that complement strategic directions within existing fiscal constraints.
• Establishes an effective workforce plan in collaboration with key partners and partners that ensures the ongoing availability of qualified competent staff within the context of operational demands and resource constraints.
• Provides overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standards.
• Ensures clear performance objectives and indicators are in place to assess the delivery of services within the designated clinical patient care service areas.
• Establishes effective administrative systems for maintaining, evaluating, and reporting on the operations of the portfolio.
• Establishes systems and processes to evaluate performance of programs and services aligned with corporate direction.
• Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patient and staff.
• Responds to patient care issues and public concerns in a supportive and goal-oriented manner, facilitating communication to affect positive outcomes.
• Represents assigned clinical areas on a variety of internal and external committees as required.
• In alignment with IH's Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations, and implementing required corrective actions.
• Performs other related duties as assigned.
Honouring Interior Health's commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).
Qualfications
Education, Training, and Experience
• Bachelor's degree in a health-related field, supplemented by a master's degree in health, business, or related field.
• A minimum of ten years recent, related clinical experience, including five years in a leadership role.
• Or an equivalent combination of education, training, and experience.
• Current registration with the relevant professional college or association preferred.
Skills and Abilities
• Knowledge of current and future healthcare issues.
• Demonstrated ability to lead people, manage change, develop strategy, and execute on plans.
• Demonstrated ability to function effectively in a highly dynamic environment, building and sustaining effective relationships.
• Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.
• Ability to function effectively in a highly dynamic environment.
• Working knowledge of applicable regulations, legislation, and collective agreements.
• Proficiency in the use of personal computers and applicable software applications.
• Physical ability to carry out the duties of the position.
