Position Title: Director, Clinical Affairs
Position Status: Remote, full time, with travel approximately once a quarter to once a month depending on company need
Salary: $90,000-110,000
About the RoleReporting to the Vice President of Clinical Affairs, the Director of Clinical Affairs is Uwill's senior clinical voice with prospective and current customers. This role brings clinical credibility to sales, leads clinical relationship repair when a customer raises a concern, and represents Uwill at site visits, conferences, webinars, and workshops. The Director also delivers and refines Uwill's postvention offering and provides clinical consultation to the Clinical Affairs Managers.
Success in this role requires deep clinical expertise, a confident and warm presence with institutional leaders, sound judgment in high-stakes conversations, and the business acumen to connect clinical quality to customer outcomes and growth. This is a high-autonomy individual contributor role for someone who thrives in a fast-paced, evolving environment.
Time is expected to be split approximately 50% external facing work, and 50% internal clinical quality and consultation.
Key Skills- Confident, warm presence when presenting to institutional decision-makers, such as counseling center directors, student affairs leaders, district administrators, and HR and benefits leaders.
- Skill in de-escalating difficult customer conversations and rebuilding trust.
- Ability to translate clinical practice into clear, credible language for non-clinical and clinical audiences.
- Sound clinical judgment under time pressure, including in crisis and postvention contexts.
- Ability to work collaboratively with Sales, Customer Success, Product, Marketing, and Counselor Success in a fast-paced, high-growth environment.
- Commitment to culturally responsive, evidence-based care and to building an inclusive team.
- Comfort working independently with high autonomy, and a growth mindset in an evolving environment.
- Strong problem-solving abilities, especially related to scaling remote, global clinical operations.
Key Responsibilities - Sales Support: Serve as the clinical lead in prospect meetings, RFP presentations, and finalist demonstrations. Translate Uwill's clinical model, crisis protocols, and quality practices for higher education, K-12, and employer audiences, and contribute clinical content to RFP responses.
- Strengthen Customer Relationships: Lead clinical conversations with customers following a complaint or concern. Review the situation, develop a specific resolution plan with the customer, and bring any proposed process change to the VP of Clinical Affairs for decision.
- Clinical Escalation Point for Sales and Customer Success: Serve as the primary entry point for clinical questions and escalations from Sales and Customer Success. Resolve what can be handled directly, route component-specific issues to the appropriate Clinical Affairs Manager, and track recurring themes to inform training and process improvement.
- Customer Engagement: Conduct site visits, present at conferences and industry events, and deliver webinars and workshops for customer institutions, families, and employees.
- Postvention: Deliver Uwill's postvention support to customer institutions following a death or critical incident in their community.Refine and build out postvention offerings, materials, and protocols in collaboration with Clinical Affairs leadership.
- Clinical Consultation: Provide case consultation to Clinical Affairs Managers on questions arising from therapist and counselor consultation calls.
- Care & Process Improvements: Drive quality improvement efforts, goal-setting, and operational implementation to deepen the clinical quality of care.
Required Qualifications - Active, independent license as a mental health clinician (LCSW, LPC, LMHC, LMFT, or Psychologist) in at least one US state.
- Minimum of 6 years of direct clinical care experience with supervisory experience.
- Demonstrated experience presenting to and building relationships with institutional buyers or customers in higher education, K-12, and/or employer settings.
- Clinical competence in crisis management, risk management, and postvention, including delivering postvention support to a community or organization.
- Experience with brief, virtual care delivery, including 30-minute sessions.
- Strong understanding of HIPAA regulations and data privacy standards; familiarity with FERPA.
- Ability to travel approximately once a quarter to once a month.
- Demonstrated expertise in evidence-based therapeutic approaches and clinical frameworks.
Preferred Qualifications- Clinical experience in a college counseling center, K-12 school mental health setting, or EAP or employer mental health setting.
- Experience supporting sales, RFP, or customer success teams.
- Previous experience in healthcare technology, a mental health startup, or a tech-enabled care environment.
Employee Benefits- 100% company-paid medical, vision, and dental coverage for the employee and family
- 11 paid holidays per year
- Flexible paid time off
- 401(k) plan with company match
- A team-oriented culture with a supportive supervisory team and accessible leadership team
- Opportunities for advancement within our unique company
As one of the fastest-growing companies in Massachusetts, you will be challenged to build your skills and take on increasing responsibility. Our office environment is open, collaborative, fast-paced, and high-energy.
