Director, Client Service / Technical Customer SupportWhat will you be doing?This role is an exciting opportunity to manage a remote Client Service team. The growing demands of the business require a candidate who is a strong individual contributor with the ability to also lead and oversee solution implementation and change management across a multitude of complex data sets. Strong communication and interpersonal skills are essential along with advanced technical skills.
Job Responsibilities- Manage a manufacturing client service team to deliver against core solutions and drive continuous process improvements for the client and internal partners.
- Lead implementation and change management efforts on Circana solutions and data sets.
- Track and organize multiple work streams and manage time and resources against changing priorities.
- Collaborate with virtual and diverse teams (i.e. offshore and onshore) to ensure all change events and client deliverables are on time and accurate.
- Troubleshoot issues, communicate to cross-functional teams to resolve, and provide status updates to end-users.
- Regularly and proactively communicate with the client-facing team, including soliciting feedback to continually improving the ways of working.
- Integrating external data sources for the client.
- Managing Global extract / RedSlim integration support.
- Utilize AI assets to improve accuracy, deliverables and support client initiatives
Requirements- 5+ years of experience with syndicated data and operational systems
- Highly motivated with leadership aspirations
- Demonstrate strong interpersonal communication and presentation skills, including presenting technical subject matter to non-technical audiences
- Excellent project management and process skills with the ability to manage multiple projects concurrently
- Self-starter with a strong sense of urgency, perseverance, and the creativity to overcome obstacles to achieve project goals
- Ability to build a rapport across functions and levels within an organization
- Bachelor's degree required, advanced degree a plus
Circana BehaviorsAs well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
LocationThis position can be located in the following area(s):
Remote, United StatesThe below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $102,000 to $125,000.
This job is also eligible for bonus/incentive pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.
This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.
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