Director - Client Growth Partner (Retail & CPG)

Nagarro

$150K — $180K *
US-AnywhereRemote in Exton, PA
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of key account leadership experience with a $20M+ account in a reputable firm.
  • Proven ability to engage with CIOs, CTOs, CDOs, and senior business leaders.
  • Deep understanding of AI transformations within an industry context.
  • Strong deal-making and commercial negotiation skills.
  • Collaborative team player with low ego and high accountability.

Responsibilities

  • Drive year-over-year portfolio growth of 15% or more.
  • Achieve revenue targets through structured account planning and CXO engagement.
  • Establish Nagarro's presence as a strategic partner for AI at client executive levels.
  • Secure client testimonials and references to showcase success.
  • Collaborate with internal teams to identify and propose expanded service offerings.

Benefits

  • Opportunity to lead account growth for key clients in AI transformation.
  • Engagement with senior stakeholders and CXOs in impactful discussions.
  • Collaborative work environment with engineering and capabilities teams.
  • High accountability and support for professional growth.
Full Job Description
We are seeking a client-focused professional who can drive strategic account growth while building strong executive relationships and identifying new opportunities within existing client portfolios. The role requires a strong ability to engage with senior stakeholders, understand client business priorities, and position digital, AI-enabled, and cloud-native solutions that deliver measurable business value. The ideal candidate will combine business acumen, relationship management, and collaboration with internal teams to expand client partnerships and support successful delivery outcomes.

Job Description

Mission:

A high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts. Will position Nagarro with CXOs as the strategic partner for AI transformation. Will systematically expand the breadth and depth of the engagement.

Outcomes:
  • Grow assigned portfolio by 15%+ YOY
  • Achieve revenue targets, in conjunction with the account's Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings.
  • Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads.
  • Procure public testimonials and references from the client(s) about the quality of Nagarro's work.


Qualifications
  • Has at least 5 years of key account leadership or similar focused experience with a 20+ million account for a well-known professional services firm with a strong account expansion track record.
  • Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships.
  • AI fluency in an industry context - Can hold a value-led conversation about AI transformation in at least one vertical.
  • Deal shaping and commercial acumen - Can construct and defend a business case. Comfortable in procurement and legal negotiations.
  • Collaborative operator - Works constructively with engineering and capability teams and earns their trust and support. Low ego, high accountability.


Additional Information

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