Director Client Delivery

The Opportunity:

The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations. Position is responsible for <$1B net revenue or <5 facilities under management.

• Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas.

• Identifies gaps in client support or performance and proposes solutions to drive improvement.

• Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.

• Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.

• Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.

• Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.

• Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

• Bachelor's Degree or equivalent experience

• Minimum 3 -5 years experience leading healthcare revenue cycle in complex, client‑facing environments

• Proven ability to build relationships and organization alignment, influence decisions, engage on-site operational teams and drive results.

• Minimum 3 - 5 years of people leadership experience

• Proven ability to lead and influence multi‑level teams in onsite and matrixed environments

• Executive‑level communication skills with the ability to present complex information clearly

  Experience partnering directly with client executives and Boards

• Ability to lead initiatives with minimal oversight

• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI

• Ability to travel at least 75% of the time

What Success Looks Like at Ensemble

• Clients consistently achieve targeted financial and operational outcomes

• Revenue cycle operations are stable, compliant, and continuously improving

• Teams are engaged, developed, and accountable to performance standards

• Client relationships are trusted, transparent, and durable

• Risks and issues are identified early and resolved effectively

Pay Range for this role is $111K - $167K

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle [redacted]

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, [redacted]

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.