C&F’s Commercial Lines division delivers specialized insurance solutions for mid-sized and large businesses across a broad range of commercial exposures, management liabilities, and industry segments.
Our portfolio includes tailored coverage solutions for General Liability, Commercial Auto, Workers’ Compensation, Property, and Excess Liability, as well as Financial Lines products such as Management Liability, Professional Liability, Cyber, Crime, and Fidelity.
With more than 700 employees across the United States, Commercial Lines combines deep underwriting expertise, disciplined risk selection, and the strength of C&F’s national platform. We work closely with our customers and distribution partners to provide responsive service, thoughtful risk solutions, and the confidence to navigate complex business challenges.
The Director of Claims Enablement leads the optimization and automation of claims processes, balancing technology-driven efficiency with operational excellence. This role ensures scalable growth and cost control by leveraging advanced tools and continuous improvement methodologies, while fostering a culture of innovation, inclusion, and high-quality service across the claims team.
What You Will Do for C&F:
- Strategic Leadership & Optimization
- Develop and execute a comprehensive claims enablement strategy focused on operational excellence, automation, and scalability.
- Identify, evaluate, and implement process improvements and technology solutions to optimize workflows and reduce manual effort.
- Champion the use of data analytics, AI, and automation tools to streamline claims intake, triage, assignment, and resolution.
- Collaborate with IT, business partners, and vendors to ensure seamless integration of new technologies and systems.
- Automation & Technology Advancement
- Lead initiatives to automate routine claims processes, leveraging available platforms and emerging technologies.
- Oversee the deployment and adoption of digital tools, including claims management systems, reporting applications, and communication platforms.
- Monitor technology performance, troubleshoot issues, and drive continuous improvement in system utilization.
- Performance Management & Team Development
- Build and lead high-performing teams, providing coaching, mentorship, and professional development opportunities.
- Establish clear performance metrics and accountability standards aligned with business objectives.
- Drive a culture of innovation, agility, and customer-centricity within the claims enablement function.
- Resource Planning & Cost Management
- Anticipate resource needs and recommend optimal staffing and budget levels to support business growth without increasing costs.
- Develop scalable processes and automation strategies to handle increased claim volumes efficiently.
- Stakeholder Engagement & Communication
- Serve as a key liaison between claims, IT, underwriting, and other business units to ensure alignment on enablement initiatives.
- Represent Claims Enablement on corporate projects, ensuring adherence to quality, compliance, and operational standards.
- Communicate effectively with senior leadership, providing regular updates on optimization and automation progress.
What You Will Bring to C&F:
- A Bachelor’s degree (or equivalent experience) and 10+ years of experience.
- Proven experience in claims operations, enablement, or process optimization within the insurance industry.
- Demonstrated success in leading automation and technology-driven transformation initiatives.
- Strong analytical skills and proficiency in leveraging data to drive decision-making.
- Expertise in claims management systems, workflow automation tools, and reporting applications.
- Ability to innovate and implement best practices, with a focus on scalability and cost efficiency.
- Excellent organizational, prioritization, and time management skills.
- Effective communication and stakeholder management abilities.
- Commitment to fostering an inclusive, high-performance culture.
What C&F will bring to you
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
