Job DescriptionJob SummaryThe Director, Change Management - PMO is responsible for developing and leading enterprise change management strategies that support successful adoption of organizational transformation initiatives. This role establishes change management methodologies, tools, and standards and partners with executive leaders, project teams, Human Resources, Communications, and operational stakeholders to assess organizational impacts, prepare employees and leaders for change, and strengthen adoption and sustainability. The Director builds organizational change capability and ensures change strategies are integrated into enterprise transformation efforts.
Essential Functions- Develops and implements an enterprise change management strategy, methodology, tools, and governance framework.
- Leads change management planning and execution for complex, enterprise-wide transformation initiatives.
- Conducts organizational impact, readiness, and stakeholder assessments to identify change risks and adoption needs.
- Develops integrated change strategies addressing stakeholder engagement, leadership alignment, communications, training, resistance management, and adoption.
- Partners with executive sponsors and senior leaders to establish change leadership expectations and reinforce accountability for adoption.
- Collaborates with project, transformation, Human Resources, Communications, Learning and Development, and operational teams to integrate change management into initiative planning and execution.
- Establishes change readiness, adoption, engagement, and sustainability measures and monitors performance throughout implementation.
- Identifies resistance and adoption barriers and develops strategies to address organizational and stakeholder concerns.
- Builds change management capability by developing tools, resources, education, and coaching for leaders and project teams.
- Leads change networks, champions, or other stakeholder engagement structures supporting major organizational initiatives.
- Provides strategic guidance regarding the cumulative impact of organizational changes and supports coordination across concurrent initiatives.
- Evaluates change management effectiveness and incorporates lessons learned into future transformation efforts.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- This is a remote opportunity with 15% travel (primarily to the Nashville, TN area)
Requirements:- Bachelor's Degree in Organizational Development, Human Resources, Business Administration, Communications, Psychology, or a related field required
- 8-10 years of experience in change management, organizational development, transformation, consulting, or a related field required
- 5-7 years of experience leading complex organizational change initiatives required
Preferences: - Certified Change Management Professional highly preferred
- Demonstrated leadership experience, including the management, mentorship, and professional development of direct reports highly preferred
- Experience supporting enterprise-wide transformation in a large, complex organization highly preferred
- Healthcare industry experience preferred
- Master's Degree preferred
Knowledge, Skills and Abilities- Comprehensive knowledge of organizational change management principles, methodologies, and adoption strategies.
- Strong understanding of stakeholder engagement, organizational readiness, communications, training, and resistance management.
- Ability to develop enterprise change strategies and translate transformation objectives into actionable change plans.
- Strong consulting, facilitation, coaching, and influencing skills with the ability to engage leaders at all organizational levels.
- Ability to assess organizational impacts and identify barriers to adoption and sustainability.
- Strong written, verbal, and presentation skills.
- Strong analytical skills with the ability to develop and interpret change readiness and adoption measures.
- Ability to manage multiple complex change initiatives in a highly matrixed environment.
