Job Summary:Neumo is looking for a Director, Business Operations who will report directly to the GM/EVP of the Public Admin BU to oversee initiatives across all Finance & Tax and Forms business areas within the BU. This position will guide initiatives to enhance company profitability and efficiencies. The Director will be the principle liaison to the entire organization to facilitate timely execution of tasks and transformative actions to optimize operations while minimizing risk; to include assisting the BU in the development of operations processes & strategy, hiring, customer engagement, and execution of special projects as needed.
Duties and Responsibilities:- Partners with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth.
- Implement objectives that reflect the company's business goals and identify opportunities for process improvement
- Assist in high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the teams
- Maintains a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc.
- Facilitates successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch
- Drives continuous process improvement across sales and revenue functions
- Leads a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders
- Works closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success
- Aligns reporting, training, and incentive programs with performance management priorities
- Perform other duties as assigned
Education and Experience:- Bachelor's degree (Communications, Business Administration, Finance, or Economics a plus)
- 10+ years in State and local SW Services implementation and Support
- 5+ years of experience leading projects end-to-end that require strategic and creative thinking
Knowledge, Skills and Abilities:- Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions
- Ability to work across diverse teams and stakeholders to identify needs and synthesize information to develop a strategic action plan
- Experience in project SOW, pricing and contract review and implementation
- Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action
- Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company
- A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure
- Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel
- An innate drive to innovate and optimize the use of available resources
- Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change
- Travel expected 25% of time
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
