Bachelor's degree in information systems, Computer Science, Engineering, Business, Supply Chain Management, or a related field required.
Minimum 15 years of progressive experience in enterprise applications, systems delivery, application management, or technology leadership, including at least 10 years in a leadership capacity.
Demonstrated experience leading application teams and cross-functional initiatives within complex operational environments.
Proven ability to lead, coach, and develop employees while establishing clear expectations and accountability.
Significant experience implementing and modernizing CRM (Salesforce) and other enterprise business systems.
Strong knowledge of ERP, MES, CRM, systems integration, data management, and enterprise application lifecycle management.
Responsibilities
Develop and manage strategy, roadmap, priorities, and lifecycle of enterprise business applications.
Lead the Business Applications function, including business analysts, application administrators, and developers.
Partner with business leaders to identify requirements and improve business processes.
Oversee implementation, integration, enhancement, and support of ERP, MES, CRM, and related platforms.
Lead major application modernization initiatives, including evaluation, selection, and deployment.
Establish standards for application governance, documentation, testing, and security.
Identify opportunities to improve efficiency through process improvement and automation.
Benefits
Opportunity to lead strategic initiatives in a dynamic environment.
Collaborative work with cross-functional teams and external partners.
Focus on continuous improvement and modernization of enterprise applications.
Professional development and succession planning for team members.
Engagement in cutting-edge technologies like AI and cloud solutions.
Full Job Description
Description
The Director, Business Applications provides strategic and operational leadership for the Company's enterprise business applications. This position is responsible for application strategy, implementation, integration, support, modernization, data and reporting solutions, and continuous improvement.
The Director leads teams and external partners supporting ERP, MES, CRM, quality, business intelligence, data, integration, and related enterprise applications. The position partners with business and IT leadership to ensure technology solutions support operational requirements, business growth, and long-term technology strategy.
Responsibilities
Develop and manage strategy, roadmap, priorities, and lifecycle of enterprise business applications.
Lead the Business Applications function, including business analysts, application administrators, developers, integration/data resources, and external partners.
Partner with business leaders to identify requirements, improve business processes, and establish technology priorities.
Oversee implementation, integration, enhancement, maintenance, and support of ERP, MES, CRM, QMS, data/analytics, and related enterprise platforms.
Lead major application modernization initiatives - evaluation, selection, implementation, migration, testing, deployment, and adoption - enterprise platforms, integrations, AI, customer-facing, etc.
Ensure application solutions effectively support manufacturing, warehousing, inventory, supply chain, quality, finance, sales, and customer service operations.
Establish standards for application governance, documentation, testing, change control, release management, security, and production support.
Oversee application integration, enterprise data, reporting, analytics, and data-governance practices.
Establish project and portfolio management practices for prioritization, resource planning, scheduling, budgeting, risk management, and business requirements.
Ensure reliable application performance, availability, support, business continuity, and issue resolution.
Identify opportunities to improve efficiency through process improvement, automation, analytics, AI, and cloud technologies.
Manage application-related vendors, consultants, systems integrators, contracts, licensing, service levels, and project deliverables.
Develop team capabilities, establish performance expectations, support succession planning, and ensure appropriate technical coverage.
Maintain effective relationships with business and technology leaders and communicate application strategies, priorities, risks, and project status.
Ensure business applications and related data comply with the Company's cybersecurity, audit, privacy, and regulatory requirements.
Qualifications
Bachelor's degree in information systems, Computer Science, Engineering, Business, Supply Chain Management, or a related field required.
Minimum 15 years of progressive experience in enterprise applications, systems delivery, application management, or technology leadership, including at least 10 years in a leadership capacity.
Demonstrated experience leading application teams, technology portfolios, and cross-functional initiatives within manufacturing, distribution, or similarly complex operational environments.
Proven ability to lead, coach, and develop employees; establish clear expectations and accountability; address performance concerns; and recognize strong performance.
Demonstrated ability to build team capability through employee development, cross-training, knowledge sharing, succession planning, and development of future leaders.
Significant experience implementing, upgrading, and modernizing CRM (Salesforce) and other enterprise business systems.
Strong knowledge of ERP, MES, CRM, systems integration, data management, reporting, analytics, and enterprise application lifecycle management.
Experience with system implementation, testing, data migration, change management, production support, and Agile or comparable delivery methodologies.
Strong understanding of manufacturing, warehouse, supply chain, inventory, quality, and related business processes.
Experience managing internal resources, consultants, vendors, systems integrators, budgets, and technology investments.
Demonstrated ability to develop technology strategies, translate business requirements into practical solutions, and influence senior stakeholders.
Excellent leadership, communication, interpersonal, judgment, and problem-solving skills, with the ability to manage multiple priorities and lead significant organizational and technology change.
Demonstrated commitment to security, reliability, quality, accountability, collaboration, continuous improvement, and operational excellence.
