GENERAL JOB DESCRIPTIONThe Director of Billing & Order-to-Cash Excellence is responsible for transforming and leading Club Car's end-to-end Order-to-Cash (O2C) process, with primary accountability for billing quality, invoice accuracy, credit/rebill reduction, process governance, and operational excellence across the revenue cycle.
This role serves as the business owner for the Order-to-Cash process, working cross-functionally with Sales, Customer Service, Operations, Supply Chain, IT, Finance, Pricing, and Treasury to identify and eliminate process breakdowns that create billing disputes, customer dissatisfaction, delayed collections, and working capital inefficiencies.
Approximately 60-70% of the role will focus on O2C process transformation, billing operations, dispute prevention, and continuous improvement. The remaining 30-40% will involve Controller-related responsibilities including internal controls, balance sheet account oversight, month-end close support, and financial compliance.
The position reports directly to the Group Controller.
Essential Job Functions:Order-to-Cash Process Ownership- Own the end-to-end Order-to-Cash process from order entry through cash collection.
- Maintain and continuously improve process maps, ownership matrices, and governance structures for the O2C cycle.
- Lead cross-functional initiatives to eliminate process gaps identified through QTC/O2C mapping exercises and Act as the business leader for Order-to-Cash transformation projects.
- Establish process accountability across Commercial, Operations, Customer Care, Logistics, and Finance functions.
- Develop KPI dashboards measuring: Invoice accuracy, Credit/rebill rates, Billing cycle times, Dispute resolution cycle times, DSO, Collection effectiveness, Customer satisfaction metrics.
Billing Operations Excellence- Lead all billing governance and quality assurance activities and Drive improvement in invoice accuracy and first-pass billing quality.
- Analyze recurring billing defects and implement sustainable corrective actions, reducing customer disputes caused by: Pricing discrepancies, Master data issues, Shipping variances, Tax errors, Configuration mistakes, Commercial process breakdowns.
- Establish preventative controls to eliminate manual invoice corrections.
- Partner with IT to automate billing workflows and exception management.
Credit/Rebill Reduction Program Leadership- Own enterprise-wide root cause analysis for credits, rebills, debit memos, and customer deductions.
- Develop ongoing reporting that quantifies: Credit activity by root cause, Customer trends, Product trends, Channel trends, Process owner accountability.
- Chair regular cross-functional reviews addressing systemic billing quality issues.
- Drive corrective actions with documented ownership and timelines.
Controller & Financial Controls- Close & Accounting Support: Support monthly close activities related to accounts receivable, revenue recognition, reserves, credits, rebates, and billing adjustments. Partner with Corporate Accounting to improve accuracy and timeliness of financial reporting.
- Balance Sheet Governance: Oversee reconciliation and analysis of: Accounts Receivable, Customer deductions, Rebate accruals, Chargeback reserves, Credit memo balances, Deferred revenue accounts.
- Internal Controls: Ensure SOX and internal control compliance within billing and receivables processes. Design and strengthen preventative and detective controls around: Order processing, pricing, billing, revenue recognition, cash applications. Partner with Internal Audit on process reviews and remediation efforts.
Leadership Responsibilities- Lead and develop billing, receivables, and process excellence resources.
- Build a culture of ownership, accountability, and continuous improvement.
- Create KPI-driven management routines.
- Mentor team members in finance, operations, and process improvement methodologies.
- Champion automation, AI tools, analytics, and workflow optimization.
EDUCATION, EXPERIENCE & SKILLSEducation:
- Bachelor's degree in accounting, Finance, Business, or related field.
Experience:
Required:- 10+ years of progressive finance, billing, O2C, or controllership experience.
- 5+ years leading teams and cross-functional transformation initiatives.
- Deep knowledge of: Order-to-Cash processes, Billing operations, Accounts Receivable, Revenue cycle management, Internal controls.
- Experience with ERP environments such as AS400, SAP, Oracle, JD Edwards, or similar.
- Strong analytical and process improvement skills.
Preferred:- CPA, CMA, MBA, or equivalent.
- Manufacturing or durable goods industry experience.
- Lean Six Sigma certification or related experience.
- Experience implementing automation or AI-enabled workflow solutions.
- Experience leading enterprise process redesign projects.
