Director, Assessment & Referral

UHS • $80K — $95K *
Panama City, FL 32404In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Nursing required; Master's Degree preferred.
  • Active Florida RN Licensure required for RN candidates.
  • Three years' experience in inpatient nursing required; ER and/or acute behavioral health experience preferred.
  • Three years supervisory experience preferred.
  • Strong team building skills and understanding of fiscal and operational responsibilities.

Responsibilities

  • Lead and supervise the Admissions and Referral Department's clinical and administrative functions.
  • Develop department objectives and continuously monitor compliance with regulatory standards.
  • Oversee the assessment & referral process ensuring quality admissions and appropriate referrals.
  • Manage utilization review functions, including insurance verification and initial authorizations.
  • Act as a liaison between referral sources, patients, families, and staff, addressing complaints and concerns.
  • Conduct marketing and outreach to maintain relationships with community resources.
  • Plan and manage staffing to meet hospital standards and regulatory requirements.

Benefits

  • Challenging and rewarding work environment.
  • Competitive Compensation & Generous Paid Time Off.
  • Excellent Medical, Dental, Vision and Prescription Drug Plan.
  • 401(K) with company match and discounted stock plan.
  • SoFi Student Loan Refinancing Program.
  • Career development opportunities within UHS and its 300+ Subsidiaries.
Full Job Description
Responsibilities

Emerald Coast Behavioral Hospital is seeking a talented and dynamic Director of Intake/Assessment & Referral to join our team of dedicated healthcare professionals!

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active-duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

Visit us online at: https://emeraldcoastbehavioral.com/

Position Summary:

The Director, Assessment & Referral leads a fast paced team of professionals responsible for the admission/intake process utilizing nursing and therapeutic processes. Builds a customer focused team who provides quality care, establishes standards of practice, provides effective fiscal management, and remains operations focused.

Job Duties/Responsibilities:
  • Is responsible for the administrative and clinical supervision of the Admissions and Referral Department. Supervises staff in the provision of patient access to care and behavioral health assessment services, including call management, clinical evaluations for level of care, crisis intervention, admissions, and referrals. Ensures departmental adherence to policies and procedures, regulatory compliance, service excellence, and data entry/management. Develops and manages processes related to the efficient and smooth admission and referral processes. May perform Assessment Specialist duties as needed.
  • Develops and implements activities related to creating an environment of patient focused care in the Admissions and Referral department by defining and achieving standards for quality patient care to include:
    • Developing and implementing department objectives, policies and procedures to maintain quality patient care. Continuously monitors Federal and State requirements and revises Departmental procedures accordingly. Maintains Joint Commission and CMS accreditation standards.
    • Oversees and monitors the assessment & referral process to ensure quality assessments, appropriate admissions as well as appropriate referrals are provided. Maintain effective lines of communication between the staff and the physician as the staff must work in conjunction with the admitting physician to establish appropriateness of admission, establish clinical diagnosis and treatment.
    • Oversees telephone triage activities. Monitors triage calls and information provided during the telephone triage such as offering assessment, referral information provided, access emergency medical or police services when needed. Ensures documentation of calls into computer-based systems.
    • Responsible for Utilization Review functions to include insurance verification and obtaining initial authorization for services in a timely manner. Responsible for ensuring all insurance documentation is uploaded into system.
    • Acts as a liaison between referral sources, patients, families, staff and the general public as needed. Responds to and investigates referral source, patient, and family complaints.
    • Works in conjunction with the Director of Quality/Risk Management to address patient safety concerns and to implement processes that prevent adverse outcomes.
    • Performs marketing, outreach and development functions to maintain positive and open relations with all community resources.
  • Plans, organizes, and manages areas of responsibility to meet the standards set by the hospital and regulatory agencies.
    • Hires, supervises, develops, evaluates, and disciplines staff and and/or monitors supervisors' management of staff. Ensures staff is knowledgeable and competent to perform duties by providing orientation, training, and continuing education. Meets with staff members on an ongoing basis to review performance and provide feedback, guidance and instruction as needed. Assures appropriate work production and documentation in accordance with policies and regulations through audits, supervision, and goal setting.
    • Reviews performance in area of supervision in relation to established goals to include standards and criteria, audit of deficiencies and follow-up; implements changes to effect continual improvement in services provides; and assures compliance with regulatory and legal requirements.
    • Recommends fiscal or budgetary requirements necessary to maintain service within the department.
    • Prepares schedule and monitors FTE's and stays within operating budgets. Administers staffing levels of both clinical and non-clinical direct care staff. Monitors staff for adequacy in provision of care. Directs staff rotations and reschedules personnel to meet increased or decreased service demands.
    • Plans, develops and manages the orientation and on-going training for leadership and staff.
    • Produces, creates and provides for quality and timely reports/documentation on a monthly/quarterly basis, as required. Attends daily, monthly, quarterly meetings as expected.
    • Conducts Leadership Q15 audits on a rotation basis and reports findings as assigned. Acts as Administrator on Call on a rotation basis.
Benefit Highlights:
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ Subsidiaries!
  • More information is available on our Benefits Guest Website: uhsguest.com


Qualifications

Requirements:
  • Bachelor's Degree in Nursing required. Masters Degree preferred.
  • Active Florida RN Licensure required for RN candidates.
  • Three (3) years' experience in inpatient nursing required. ER and/or actue behavioral health experience preferred. Three (3) years supervisory experience preferred.
  • The ideal candidate thrives in a fast paced work environment, has strong team building skills, and understands fiscal and operational responsibilities.
Employment with Emerald Coast Behavioral Hospital requires successful completion of a Level II background Screening. For additional information on this screening requirement, visit the Florida Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com/

About UHS

UHS Careers

Joining UHS presents an unparalleled opportunity to become part of a leading team of healthcare professionals dedicated to making a difference. UHS, known for its commitment to innovation and leadership in the healthcare sector, offers a variety of job opportunities that cater to a diverse range of skills and experiences.

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UHS is actively hiring and offers a wide array of positions, from clinical roles to administrative support. Each position at UHS is designed to challenge team members while providing meaningful service to the community. Explore the current job openings and find a career path that suits professional aspirations and skills.

Internship Programs

UHS provides robust internship programs that offer hands-on experience in the healthcare industry. Internships are a cornerstone of professional development, giving participants a chance to deepen practical skills in a real-world setting. These programs are tailored to foster growth and prepare interns for a full-time position within the company.

Professional Growth and Development

UHS believes in nurturing the career growth of its team members through comprehensive professional development programs. These include leadership training, diversity training, and continuous education in the latest healthcare practices, ensuring that every team member has the opportunity to advance their career.

Benefits and Culture

Employment at UHS comes with competitive benefits designed to support the health, well-being, and financial security of each team member and their families. The company culture at UHS is built on a foundation of respect and inclusion, where diversity is celebrated and every voice is heard.

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