Duties and Responsibilities

Strategic Leadership and Financial Performance
• Develop and execute the air freight strategy, annual budget, operating plan, forecasts, and growth priorities.
• Own revenue, gross profit, volume, yield, working capital, and trade lane profitability; establish KPIs and drive corrective actions.
• Monitor market trends, capacity shifts, geopolitical impacts, rates, and competitive activity to guide product and pricing strategy.
• Identify and drive priority trade lanes and growth opportunities based on customer demand, market potential, and network capability.

Commercial Leadership and Sales Support
• Partner with commercial leadership on go-to-market plans, target customers, priority trade lanes, and sales strategy.
• Support strategic pursuits, prospect meetings, RFPs, quotations, and solution development to help secure new business.
• Lead executive-level customer engagement, business reviews, retention efforts, and growth plans for strategic accounts.
• Develop and expand air freight offerings, aligned to annual plan, customer need and market trends.
• Provide product training, market intelligence, pricing guidance, and conversion support.
• Lead new-business handoffs and identify cross-selling opportunities across air freight and related services.

Carrier, Vendor, and Agent Management
• Develop and execute procurement and capacity strategies, including carrier diversification, allocations, and long-term sourcing initiatives.
• Lead airline and vendor sourcing, rate negotiations, capacity commitments, service agreements, and escalations.
• Manage the global agent strategy, including selection, onboarding, commercial terms, service standards, and performance reviews.
• Build strong partner relationships through scorecards, business reviews, joint opportunity development, and corrective actions.

Operational Excellence and Customer Experience
• Provide governance for end-to-end import and export operations, customer SOPs, service commitments, and exception management.
• Drive process standardization, productivity, cargo optimization, shipment visibility, billing accuracy, and continuous improvement.
• Serve as the senior escalation point for major customer, service, vendor, and agent issues; lead recovery and root-cause actions.
• Partner with Technology and Process teams to improve systems, automation, data quality, and scalability.

Compliance and Team Leadership
• Ensure compliance with company policies, customer requirements, and applicable TSA, CBP, IATA, dangerous-goods, and export-control regulations.
• Recruit, coach, and develop air freight talent, including leadership development, succession planning, and organizational scalability.
• Build a high-accountability organization with clear roles, performance expectations, and development plans.
• Represent UWL's air freight product in leadership forums, customer engagements, partner meetings, and industry events.

Accountabilities and Performance Measures
• Revenue, gross profit, volume, yield, trade lane profitability, market share, and customer retention.
• Budget and forecast accuracy, pipeline support, opportunity conversion, and successful onboarding of new business.
• Carrier and agent competitiveness, capacity access, service reliability, and corrective-action closure.
• Operational productivity, shipment quality, billing accuracy, customer satisfaction, and compliance.

Qualifications
• 10+ years of international freight forwarding or global logistics experience with significant air freight responsibility.
• 5+ years of progressive leadership experience managing teams, partners, and cross-functional initiatives.
• Demonstrated success in sales support, product development, solution design, carrier procurement, and product profitability.
• Strong knowledge of air freight operations, pricing, capacity, documentation, global agents, and regulatory requirements.
• Strong financial, analytical, communication, presentation, negotiation, and relationship-management skills.
• Experience with CargoWise or a comparable forwarding platform preferred; domestic and international travel required.

Education
• High school diploma or GED equivalent required
• Bachelor's degree in Business, Supply Chain, Logistics, International Business, or a related field preferred; equivalent experience considered.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.
• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position for extended periods of time
• Must be able to constantly operate a computer and other office equipment
• Ability to travel as needed domestically and internationally.

Benefits/Perks:

• Competitive compensation
• Comprehensive Benefits package:
  • Medical, Prescription, Dental, Vision
  • Life, AD&D, & Disability insurance
  • Employee Assistance Program
  • Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility