Job DescriptionAI & Automation Solutions is a global team within Client Services focused on transforming how clients engage with Visa through AI-powered experiences and intelligent automation. Partnering across Client Services, Product, and Technology, AI & Automation Solutions helps simplify client interactions, modernize service delivery, and accelerate the adoption of scalable digital capabilities. As Client Services evolves toward a more AI-native future, AI & Automation Solutions plays a central role in delivering more seamless experiences, improving operational efficiency, and enabling better client outcomes.
At the center of this work, the Strategy & Operations team connects strategy with execution by driving key strategic priorities, portfolio governance, and business operations. The team helps align execution with business objectives, strengthen operational discipline, and equip leaders with the insights and narratives needed to maximize impact.
This Director will be a key member of the Strategy & Operations team, partnering with senior leaders to advance strategic priorities, strengthen technology portfolio management, and drive operational excellence across a complex portfolio of AI and automation initiatives.
Key ResponsibilitiesTechnology Portfolio Management- Drive governance across the technology portfolio, enhancing operating rhythms, processes, and performance tracking to improve execution rigor
- Partner with Product and Technology leaders to align priorities, roadmaps, dependencies, and investment decisions
- Monitor portfolio health, roadmap adherence, and delivery risks, providing actionable insights and recommendations to leadership
Business Operations - Develop executive communications and presentations that enable alignment and effective engagement with senior leaders
- Enhance reporting to provide clear, audience-relevant visibility into capabilities delivered and progress
- Increase the discipline and consistency of impact tracking to demonstrate the business value delivered by AI and automation capabilities
Strategy- Lead high-priority strategic initiatives that advance AI, automation, and operating model transformation across Client Services
- Develop compelling narratives that articulate the value and impact of the technology portfolio for executive and client-facing audiences
- Evaluate emerging opportunities and develop recommendations to inform organizational priorities and strategic decisions
This position is a Hybrid role to be based in our Austin, TX office location.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications- 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD.
- Strong strategic thinking, analytical, and structured problem-solving capabilities
- Demonstrated ability to partner with senior executives and influence decisions across diverse stakeholder groups
- Exceptional written and verbal communication skills, including executive presentation development and storytelling
- Experience establishing or leading technology portfolio management, governance, or operating model disciplines
- Proven success leading cross-functional initiatives in a global, matrixed organization
- Ability to operate effectively at both strategic and operational levels, balancing long-term direction with near-term delivery
- Strong collaboration and stakeholder management skills
- Passion for AI, automation, and the use of technology to transform client and employee experiences
Preferred Qualifications- 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
- Experience in strategy, business operations, management consulting, or a related field
- Experience establishing or leading technology portfolio management, governance, or operating model disciplines
Information for US Applicants :For roles located in the US, the estimated salary range for this position is $152,200.00 to $ 244,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
