High school diploma or GED; Bachelor's degree preferred
2+ years in management or a leadership role
Strong organizational, oral, and written communication skills
Valid driver's license with a good record
Responsibilities
Manage administrative KPIs such as labor efficiency and customer retention
Train, develop, and manage Coordinator performance
Review urgent daily activities and report to the Executive Director or Franchise Owner
Continuously improve service quality and administrative processes
Monitor company policies and issue disciplinary actions as needed
Foster a positive work environment with feedback and recognition programs
Oversee office procedure maintenance and vendor relationships
Ensure timely billing and collections oversight
Facilitate monthly meetings to discuss KPIs and operational priorities
Benefits
Training and development opportunities
Opportunity for performance-based recognition
Positive working environment fostering team development
Engagement with strategic operational growth
Involvement in decision-making processes that impact the organization
Full Job Description
Position Summary
The Director of Administration is a self-motivated and results-driven Director who will implement and manage the organization's business activity. Responsible for planning, coordinating, directing, and managing the weekly and month to date activities. The Director will lead the coordinator(s) by directly managing efficiency and general administration ensuring the business runs smoothly and effectively. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and may be subject to change.
Soft Skills:
Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Communicates the brand vision and puts structures in place that support company goals and objectives while aligning client needs.
Strategic Planning: Manage and oversee effective engagement, planning and execution of patrol and dedicated operations. Projecting and effectively maintain organizational chart for current and future of team growth. Develops priorities and strategy for future operational growth.
Financial Acumen: Understands company measurements while developing, managing, and executing the necessary behaviors to drive results. Can effectively manage the delivery of the Signal business model through (KPI) key performance indicators while controlling company resources.
Team Development: Integrate Core Values through the franchise organization. Develop organized recruiting and onboarding structure. Oversees company Training and Development programs.
Project Management: Oversees and manages company fleet division including budgeting, routing, maintenance, and acquisitions. Has a full understanding of and maintains compliance and regulatory items? Manages Vendor relationships while continually growing and cultivating new opportunities beneficial for the Franchise. Conducts Client reviews and visits, developing a full understanding of their business needs to develop service and execution plan.
Responsibilities:
Administrative KPIs responsibility and accountability: Labor Efficiencies (including overtime), employee retention, customer retention, daily sales outstanding, and A.R Over 90 days, gross profit net revenue growth.
Directly responsible for the training, development, and performance management of Coordinator through the Signal training/onboarding process.
Conducts daily review of urgent activities from Coordinator and communicates information to Executive Director or Franchise Owner.
Works to continuously improve the quality of service, administrative efficiency, and processes.
Monitors company policies and procedures. Issues disciplinary action in accordance with the employee handbook.
Responsible for fostering a positive working environment through feedback, recognition programs, and performance reviews.
Responsible for the maintenance and upkeep of all office procedures.
Develop relationships with office vendors.
Ensure Payroll Reports are accurate for review by Franchise Owner. Provide payroll department with necessary payroll data to process payroll.
Oversee billing/collections to ensure they are done in a timely fashion.
Provide a strategic approach to managing collections.
Support and communicate Monthly Director Meeting with Coordinators to review monthly scorecard, KPI results and goals, operational priorities, customer review, and internal needs.
Requirements:
21 years of age or older
High school diploma or GED
Bachelor's degree preferred
2+ years or more in Management or a leadership capacity
Must have valid driver's license and a good driving record
Complete training modules within first month
Excellent organization, oral, and written communication skills
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
Must be able to move equipment weighing up to 20 pounds
About TransUnion
TransUnion is a consumer credit reporting agency. TransUnion collects and aggregates information on over one billion individual consumers in over thirty countries including "200 million files profiling nearly every credit-active consumer in the United States". Its customers include over 65,000 businesses. Based in Chicago, Illinois, TransUnion's 2014 revenue was US$1.3 billion.
