SUMMARYThe Director of Account Management at MasterControl is responsible for leading a team of Account Managers in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Key objectives include developing and executing account management strategies, fostering cross-functional collaboration, and ensuring customer retention.
RESPONSIBILITIES- Oversee the Account Management team in managing customer relationships, understanding customer needs, and fostering customer growth.
- Develop and implement account management strategies to ensure customer satisfaction, drive upsell opportunities, and achieve revenue targets.
- Collaborate with Sales, Marketing, Product, and Customer Success teams to align account management initiatives with company goals.
- Monitor customer health metrics, analyze customer data, and identify areas for improvement.
- Provide guidance and training to the Account Management team on product knowledge, account management best practices, and industry trends.
- Establish and maintain account management best practices, processes, and policies to drive efficiency and effectiveness.
- Manage the account management budget and allocate resources effectively across initiatives.
- Serve as an escalation point for high-value accounts and critical customer issues.
PREFERRED SKILLS- 10+ years of experience in account management, customer success, or a similar role.
- Experience leading and managing account management teams.
- Strong understanding of account management strategies and best practices.
- Excellent analytical, problem-solving, and communication skills.
- Proven ability to develop and implement successful account management initiatives.
- Experience in budget management and resource allocation.
- Knowledge of account management technologies and platforms.
- Bachelor's degree or equivalent combination of education, experience, and training.
PHYSICAL DEMANDS AND WORKING CONDITIONS- Ability to operate a computer and communicate effectively through various channels.
- Willingness to travel as needed for customer meetings and events.
As the Director of Account Management at MasterControl, you will be a key player in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Your expertise in account management strategies, data analysis, and cross-functional collaboration will contribute to the overall success of the company and help achieve its goals. Your ability to lead a high-performing team and prioritize customer needs will be essential to maintaining strong customer relationships and promoting customer success at MasterControl.
Here are some of the benefits MasterControl employees enjoy:
- Competitive compensation
- Medical
- 401(k) plan with company match
- PTO packages that increase with tenure
- Schedule flexibility
- Company parties and employee recognition programs
- Dental/vision plans
- Employer-paid life insurance policy
- Much, much more!
