Director, Account Management
Haymarket Media, Inc. is seeking a Director, Account Management to join the Medical Communications Group team. This position is located in our New York, NY office on a hybrid work schedule; three (3) days in office depending on business needs.
Job Overview:
The Director, Account Management is the strategic & executional lead, responsible for delivering exceptional client experiences and strong business outcomes from program start to finish. This role brings together client strategy, operational execution, and cross-functional teams to ensure priorities are clear, risks are anticipated, and programs are delivered seamlessly. The Director builds deep client expertise, strengthens strategic relationships, and creates a proactive, scalable approach to managing increasingly complex integrated media programs. The Director also mentors and oversees Junior Account Management talent, building a high-performing team and developing the next generation of account leaders.
Responsibilities:
- Own the overall success of client accounts, serving as the central point of accountability for the client experience, program execution, and business outcomes from start to finish.
- Build deep client, agency, and industry expertise, understanding brand objectives, audiences, media strategies, and business priorities to ensure programs deliver against broader client goals.
- Translate client priorities into actionable plans, establishing clear ownership, timelines, and expectations and ensuring the right internal teams are engaged at the right time.
- Lead cross-functional execution across the account, coordinating internal teams, setting priorities, driving accountability, and ensuring seamless delivery
- Mentor and oversee Junior Account Managers, providing guidance, feedback, and hands-on support while developing their skills, confidence, and ownership.
- Serve as the primary escalation point for complex client, campaign, and executional issues, driving timely resolution and proactively identifying risks that could impact delivery, revenue, or client relationships.
- Drive predictive, end-to-end execution by anticipating risks and dependencies and using clear project plans, timelines, critical paths, and communication frameworks to ensure integrated media programs launch on time, deliver in full, and meet client expectations.
- Orchestrate cross-functional execution across Sales, Finance, Marketing, Ad Operations, Media Strategy, Contracts, and other internal teams, creating clear accountability and maintaining alignment throughout the account lifecycle.
- Build scalable, efficient ways of working by developing SOPs, improving workflows, strengthening team structures and coverage, and reducing execution risk as the business and product portfolio grow.
- Use campaign performance, reporting, and client insights to inform optimization, demonstrate value, strengthen strategic partnerships, and identify opportunities to improve account outcomes.
- Partner with Sales, Media Strategy, and Contracts to identify incremental business opportunities and ensure commercial priorities remain connected to client needs and operational execution.
- Champion a team-agnostic, client-first culture, prioritizing the best outcome for the client and business while driving continuous improvement across account management and cross-functional collaboration.
- Update and maintain client contracts both externally and internally within Salesforce
- Generate client facing performance reports.
Skills and Requirements:
- Education: Bachelor's degree in a related field of study including but not limited to Communication Design, Media & Communications, Business Management
- Experience: 4-8 years of industry experience or related work. Pharma & Digital Media experience ideal.
- Account Management Leadership: Proven experience leading account management, client services, or post-sales teams in a fast-paced, complex environment, with accountability for client relationships, execution, and business outcomes.
- Pharma & Media Expertise: Deep understanding of pharmaceutical marketing, brand lifecycles, HCP and patient audiences, agencies, and integrated/multi-channel media.
- Client & Strategic Leadership: Demonstrated ability to build trusted relationships with senior client and agency stakeholders, understand business objectives, and translate them into actionable strategies and execution plans.
- Operational Excellence: Strong understanding of end-to-end media operations, cross-functional dependencies, and project management, with the ability to anticipate risks and drive proactive, accurate execution.
- People Leadership & Development: Proven ability to lead, coach, mentor, and develop high-performing teams, including junior talent, while establishing clear accountability and opportunities for growth.
- Cross-Functional Influence: Exceptional collaborator who can align Sales, Finance, Marketing, Ad Operations, Media Strategy, Contracts, and other teams around shared priorities and outcomes.
- Strategic & Commercial Thinking: Ability to connect client needs, campaign performance, and business objectives while identifying opportunities to strengthen relationships and support account growth.
- Problem Solving & Judgment: Strong organizational skills, sound judgment, and the ability to quickly diagnose challenges and determine the appropriate process, resource, technology, or communication solution. Proactively anticipate problems
- Data & Technology Fluency: Proficiency with Salesforce and comfort using campaign performance data, reporting, and operational insights to inform decisions and demonstrate client value.
What We Offer:
- A competitive compensation package
- The salary range for this position is $115,000-$130,000. Compensation will be commensurate with experience, skill level, functional and/or industry knowledge, education level, certifications, as well as other qualifications.
- Paid annual vacation, holiday and sick time off
- Comprehensive health plans including medical, dental and vision
- Competitive 401(k) investment options and generous company matching program
- Life insurance
- Commuter benefits
- Employee referral awards
- Tuition reimbursement
- Training opportunities through industry-recognized programs
- A creative and passionate workplace and a fun, collaborative team environment
- Three Week "Work from Anywhere" benefit, to ensure work life balance
