Role OverviewThe Director, Vendor Management is responsible for leading the strategy, performance, and governance of enterprise vendor partnerships. This role drives accountability, operational efficiency, and value realization across external partners, while ensuring alignment with organizational goals and service delivery expectations.
This leader will partner cross-functionally with operations, finance, and executive leadership to optimize vendor performance, mitigate risk, and enhance overall business outcomes.
Key Responsibilities- Lead the end-to-end vendor management strategy, including selection, onboarding, performance oversight, and ongoing optimization
- Establish and maintain strong vendor relationships, ensuring alignment with service level agreements (SLAs), KPIs, and contractual expectations
- Monitor vendor performance and drive continuous improvement initiatives to enhance quality, efficiency, and outcomes
- Partner with operational and executive leaders to identify opportunities to leverage vendor partnerships for scalability and performance improvement
- Develop and enforce governance frameworks, reporting structures, and performance dashboards
- Manage vendor-related risk, ensuring compliance with contractual, financial, and regulatory requirements
- Collaborate with finance to oversee vendor budgeting, forecasting, and cost optimization
- Lead negotiations and support contract management activities as needed
- Drive cross-functional alignment between internal stakeholders and external vendors
Qualifications- Bachelor's degree required; advanced degree preferred
- 8+ years of progressive experience in vendor management, operations, or related leadership roles
- Experience managing complex vendor relationships in healthcare, revenue cycle, or outsourcing environments strongly preferred
- Demonstrated ability to lead cross-functional initiatives and influence at a senior level
- Strong analytical, negotiation, and problem-solving skills
- Proven track record of driving performance improvements and operational efficiencies
- Exceptional communication and stakeholder management skills
Why Join Ensemble?- Opportunity to lead impactful, enterprise-level initiatives
- Collaborative, mission-driven culture
- High visibility with senior leadership
- Focus on innovation and continuous improvement
CompensationThe expected base salary range for this role is:
$100,000 - $150,000 annuallyBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
