UnitedHealth Group

Dir, Software Engineering - Remote or Hybrid in MN and DC

UnitedHealth Group$134K — $230K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Undergraduate degree or equivalent experience
  • 5+ years in application management or support, ideally in public sector or child support systems
  • 5+ years in client relationship management and stakeholder engagement
  • Experience with incident tracking tools and performance monitoring
  • Solid understanding of CCWIS functional requirements and federal guidelines
  • Knowledge of service management frameworks, e.g., ITIL
  • Proven ability to analyze and resolve functional and technical issues

Responsibilities

  • Lead operational support and maintenance of the Child Support application
  • Ensure system stability, performance, and compliance with CCWIS requirements
  • Act as primary liaison between technical teams and stakeholders
  • Manage incident resolution, change requests, and enhancement planning
  • Track and prioritize client issues and service requests
  • Conduct regular service reviews ensuring adherence to SLAs
  • Collaborate with cross-functional teams for improvements
  • Maintain documentation on system operations and updates
  • Ensure data integrity, security, and compliance with regulations

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase option
  • 401k contribution opportunities
  • Development opportunities for career growth
  • Remote work flexibility under specific policies
Full Job Description


Primary Responsibilities:

  • Lead the operational support and maintenance of the Child Support application
  • Ensure system stability, performance, and compliance with CCWIS functional requirements
  • Act as the primary liaison between technical teams and client stakeholders
  • Manage incident resolution, change requests, and enhancement planning
  • Track and prioritize client issues, pain points, and service requests
  • Conduct regular service reviews and ensure adherence to SLAs
  • Collaborate with cross-functional teams to implement improvements and resolve issues
  • Maintain documentation related to system operations, configurations, and updates
  • Ensure data integrity, security, and privacy in accordance with federal and state regulations


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 5+ years of experience in application management or support, preferably in public sector or child support systems
  • 5+ years of experience in client relationship management and stakeholder engagement
  • Experience with incident tracking tools, ticketing systems, and performance monitoring
  • Solid understanding of CCWIS functional requirements and federal guidelines
  • Solid knowledge of service management frameworks (e.g., ITIL)
  • Proven ability to analyze functional and technical issues and drive resolution


Preferred Qualifications:

  • In-depth knowledge of Title IV-E claiming processes and related system functionality
  • Understanding of federal reporting requirements, including AFCARS (Adoption and Foster Care Analysis and Reporting System), NCANDS (National Child Abuse and Neglect Data System), and NYTD (National Youth in Transition Database)
  • Working knowledge of Youth Services programs and their operational needs
  • Understanding of Adult Protective Services (APS) and related system functionality
  • Proven excellent communication, documentation, and organizational skills
  • Proven solid problem-solving and decision-making abilities


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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