Job Description Position Title:Programmer IV (ServiceNow Developer)Class/Group: 0244/B26
Fair Labor Standards Act Status : Exempt
Number of Vacancies : 1
Division/Section : Information Technology & Artificial Intelligence Office/ IT Operations
Salary Range : $7,500.00 $8,581.66/month
Duration: Regular
Hours Worked Weekly : 40
Travel: Limited
Work Location: North / Austin, Texas 78758
Essential Job Duties Position Summary Performs advanced (seniorlevel) applications development and platform engineering work. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Employees at this level may fully perform highly complex programming work and may:
- Design, develop, configure, and support enterprise applications, workflows, integrations, and platform capabilities.
- Analyze technical and business requirements and implement scalable, maintainable solutions that align with organizational objectives and platform standards.
- Evaluate platform performance and system functionality, identify opportunities for automation and optimization, and implement continuous improvements that enhance service delivery and operational efficiency.
The ServiceNow Developer supports, enhances, and scales our ServiceNow platform across IT Service Management (ITSM), Hardware Asset Management (HAM), Telecommunications Service Management (TSM), Human Resources Service Delivery (HRSD), and future enterprise service management capabilities. This role will play a key part in platform development, systems integration, process automation, data governance, and ongoing platform operations.
The ServiceNow Developer partners closely with product owners, business analysts, developers, architects, vendor partners, and stakeholders to design, develop, and maintain highquality ServiceNow solutions. This position will help establish technical standards, support platform governance, and ensure reliable delivery of scalable, secure, and sustainable solutions across the ServiceNow ecosystem. The position reports to the IT Operations and ServiceNow Program Director.
- Designs, develops, configures, and maintains scalable ServiceNow applications and platform capabilities across IT Service Management (ITSM), Hardware Asset Management (HAM), and other enterprise service management solutions; Delivers maintainable, upgradesafe solutions aligned with platform standards and organizational requirements.
- Develops and supports custom applications, workflows, and userfacing solutions using ServiceNow App Engine, Flow Designer, Service Portal, Employee Center, UI Builder, and related technologies. Build and maintain Business Rules, Script Includes, Client Scripts, UI Policies, and automation logic to support business processes.
- Designs, develops, and maintains integrations between ServiceNow and internal or external systems using REST, SOAP, IntegrationHub, MID Server, APIs, and related technologies. Ensure endtoend data integrity, synchronization reliability, and performance of integrated data flows across enterprise systems.
- Ensures accuracy, consistency, and lifecycle governance of configuration and asset data across ServiceNow modules, including CMDB, HAM, SAM (as adopted), and related datasets; supports normalization, reconciliation, data quality management, and alignment with enterprise configuration and asset management standards.
- Supports the implementation, configuration, and enhancement of ServiceNow platform capabilities as the organization expands into additional modules such as Human Resources Service Delivery (HRSD), Software Asset Management (SAM), Governance, Risk and Compliance (GRC), Security Operations, and Telecommunications Service Management; ensures consistent application of platform standards across all modules.
- Provides ongoing operational support for the ServiceNow platform, including troubleshooting, performance optimization, upgrades, patching, cloning, and environment management; Owns resolution of defects and production issues related to developed solutions, ensuring platform stability and reliability.
- Collaborates with architects, business analysts, product owners, and implementation partners to translate requirements into scalable technical designs; Contributes to development standards, code reviews, documentation practices, and governance processes; shares knowledge with other developers and support continuous improvement of platform development practices.
- Performs other workrelated duties as assigned.
Minimum Qualifications Education- Graduation from an accredited fouryear college or university with major coursework in Computer Science, Information Systems, Management Information Systems, Software Engineering, Information Technology, Telecommunications, or a related field.
- Additional workrelated experience may be substituted for education on a yearforyear basis (High School diploma or equivalent required).
Experience and Training Required- Five (5) years of experience developing, configuring, and supporting ServiceNow solutions in enterprise environments
- Strong experience with ServiceNow IT Service Management (ITSM) development and administration
- Experience developing custom applications, workflows, and platform solutions using App Engine, Flow Designer, and related ServiceNow technologies
- Experience designing and supporting integrations using REST APIs, SOAP, IntegrationHub, MID Servers, and related integration technologies
- Experience supporting ServiceNow platform implementations, upgrades, enhancements, or migrations
- Experience troubleshooting production issues, optimizing platform performance, and supporting release management activities
Preferred Qualifications Experience and Training Preferred- Experience with Hardware Asset Management (HAM), CMDB, Telecommunications Service Management (TSM), or telecom inventory management solutions
- Experience supporting Human Resources Service Delivery (HRSD), Software Asset Management (SAM), Governance, Risk and Compliance (GRC), Security Operations, or related ServiceNow modules
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications
- Experience working in multiteam, enterprisescale, or federated ServiceNow environments
- Experience implementing platform governance, development standards, and release management processes
- ITIL Foundation certification
- Agile/Scrum certifications
Knowledge/Skills/Abilities Knowledge, Skills, and Abilities- Working knowledge of ServiceNow platform architecture, development frameworks, application design principles, platform administration, and enterprise service management capabilities.
- Working knowledge of ServiceNow development technologies including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, App Engine, Service Portal, Employee Center, UI Builder, and related platform capabilities.
- Working knowledge of Information Technology Service Management (ITSM) principles, ITIL best practices, and enterprise service delivery processes, including incident, problem, change, request, asset, configuration, and service catalog management.
- Knowledge of systems integration concepts, web services, REST APIs, SOAP services, IntegrationHub, MID Servers, authentication methods, and enterprise data exchange practices.
- Knowledge of the principles, practices, and techniques of programming and systems analysis; computer operations procedures and systems; and computer programming languages.
- Knowledge of CMDB architecture, configuration management principles, asset management processes, data governance practices, normalization, reconciliation, and data quality management.
- Knowledge of telecommunications operations, service inventory concepts, telecom asset lifecycle management, order management processes, and operational workflows supporting enterprise technology services.
- Skill in problem solving, in critical thinking, in computer programming, in the use of hardware and software, and in modifying or developing software for applications.
- Skill in designing, developing, configuring, testing, deploying, and supporting ServiceNow applications, workflows, integrations, and platform enhancements.
- Skill in translating business and functional requirements into scalable, maintainable, and upgradesafe technical solutions that align with platform standards and organizational objectives.
- Skill in troubleshooting complex application, integration, data, and platform issues; performing root cause analysis; and implementing corrective actions.
- Skill in designing and supporting enterprise integrations while ensuring reliability, performance, security, and data integrity across interconnected systems.
- Skill in reviewing code, validating technical designs, documenting solutions, and promoting adherence to development standards and best practices.
- Skill in supporting platform upgrades, releases, cloning activities, environment management, and deployment processes while minimizing operational disruption.
- Skill in analyzing technical requirements, evaluating solution alternatives, identifying improvement opportunities, and recommending effective technical solutions.
- Skill in supporting largescale technology implementations, migrations, platform expansions, and enterprise service management initiatives involving multiple stakeholders, technical teams, vendors, or implementation partners.
- Ability to process information logically; to design programs and systems logic; to prepare program specifications; to code, test, and debug software; to interpret technical information related to programming and other areas of data processing; and to communicate effectively.
- Ability to analyze and interpret technical requirements, system architecture, application configurations, business processes, and platform documentation.
- Ability to manage competing priorities, coordinate technical deliverables, track dependencies, and maintain alignment across multiple projects and operational initiatives.
- Ability to identify technical risks, platform limitations, data quality concerns, security considerations, and operational impacts and recommend mitigation strategies.
- Ability to establish and maintain development standards, governance practices, documentation standards, and continuous improvement processes that support longterm platform sustainability.
- Ability to collaborate effectively with business analysts, product owners, architects, project managers, operational stakeholders, and external vendors throughout the system development lifecycle.
- Ability to mentor less experienced developers and contribute to knowledge sharing, technical leadership, and platform maturity initiatives.
- Ability to learn, apply, and adapt to evolving technologies, platform capabilities, development frameworks, and organizational requirements.
- Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, coworkers, internal and external customers.
- Ability to understand, follow, and convey brief oral and/or written instructions.
- Ability to communicate both verbally and in writing, in a clear and concise manner.
- Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
- Ability to work under pressure and exact schedules to complete assigned tasks.
- Ability to work a flexible schedule to meet required deadlines.
- Ability to comply with all agency policy and applicable laws.
- Ability to comply with all applicable safety rules, regulations, and standards.
- Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes.
Computer Skills- Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).
Working Conditions Other Requirements- Regular and punctual attendance at the workplace.
- Criminal background check.
Working Conditions- Frequent use of computers, copiers, printers, and telephones.
- Frequent standing, walking, sitting, listening, and talking.
- Frequent work under stress, as a team member, and in direct contact with others.
- Occasional bending, stooping, lifting, and climbing.
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