The Director, Process Intelligence will lead the enterprise process intelligence practice, establishing the standards, governance, tools, and methodologies that create end-to-end visibility into how work is performed across the organization. This leader will combine process intelligence, process mining, operational excellence, AI, risk management, and workflow transformation capabilities to drive measurable business outcomes, improve operational performance, and enable future automation and AI-enabled solutions.
What will be my duties and responsibilities in this job?- Own and scale the enterprise process intelligence practice, including governance, methodology, intake, prioritization, standards, and service delivery models.
- Establish process architecture, process ownership, documentation standards, review cadences, and quality controls.
- Lead cross-functional process initiatives from intake through implementation and value realization using strong project management disciplines.
- Embed AI-enabled capabilities across process discovery, documentation, analysis, root-cause identification, and improvement planning.
- Define responsible AI standards and validation requirements for process-related insights and recommendations.
- Partner with Risk, Compliance, Internal Audit, Internal Controls, and business leaders to identify and remediate process and control gaps.
- Leverage process mining, operational data, task analysis, and stakeholder validation to create accurate end-to-end process visibility.
- Identify bottlenecks, rework, inefficiencies, handoff failures, and process variation, translating findings into actionable recommendations.
- Create the process foundation for automation, AI, RPA, workflow redesign, and technology transformation initiatives.
- Establish process performance metrics, dashboards, operating reviews, and value-realization reporting.
- Define the roadmap toward orchestrated workflows that integrate people, systems, automation, and AI agents.
What are the requirements needed for this position?- Bachelor's degree in Business, Operations, Engineering, Information Systems, or a related field.
- 10+ years of experience in process improvement, operational excellence, business transformation, process intelligence, process mining, or related disciplines.
- Experience building or leading enterprise process governance programs and operating models.
- Strong knowledge of process management methodologies, process mapping, BPMN, operational excellence, and continuous improvement practices.
- Experience partnering with senior business leaders and influencing across complex, matrixed organizations.
- Demonstrated project and program management experience managing cross-functional initiatives.
- Knowledge of risk management, controls, compliance, and process remediation practices.
- Experience leveraging AI, analytics, automation, or process mining tools to improve business processes.
- Strong analytical, communication, stakeholder-management, and change-leadership skills.
What other skills/experience would be helpful to have?- Advanced experience with process mining, workflow orchestration, intelligent automation, or agentic AI solutions.
- Lean, Six Sigma, BPM, operational excellence, or process-improvement certifications.
- Experience developing enterprise KPI frameworks and value-realization programs.
- Background working in highly regulated environments with strong governance requirements.
- Experience evaluating and implementing modern process documentation and workflow technologies.
What are the working conditions and physical requirements of this job?Primarily an office-based professional role requiring regular collaboration with leaders and cross-functional teams. Ability to participate in virtual and in-person meetings and work extended periods using standard computer equipment.
How much should I expect to travel?Occasional travel may be required to support business meetings, strategy sessions, transformation initiatives, and stakeholder engagement.
Pay Range:
$122,400.00 - $204,400.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
