Schedule: Full time
Shift: Day (United States of America)
Address: 1500 SW 1ST AVE
City: OCALA
State: Florida
Postal Code: 34471
Job Description: - Leads and communicates strategic PX priorities in collaboration with divisional leadership and corporate partners.
- Uses data and insights to identify trends, shape facility-level action plans, and inform strategy.
- Collaborates with cross-functional leaders to ensure accountability for PX performance and the sustained integration of a PX-focused culture.
- Monitors and analyzes PX performance, leveraging data to steer improvements and hold peers and subordinates accountable to established goals and PX culture.
- Partners closely with campus C-suite leadership to drive shared accountability for PX outcomes and ensure consistent, sustainable excellence across the facility.
- Oversees and coordinates PX resources, including overseeing and providing guidance and direction to PX managers and/or specialists to support effective execution.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities: - Patient Experience (PX) Expertise: Deep knowledge of PX principles, employee engagement, and organization-wide culture initiatives. [Required]
- Data Interpretation: Ability to interpret and act on workforce and experience data to inform decisions and drive improvements. [Required]
- Strategic Vision: Sets and communicates a clear PX strategy that aligns with both divisional and corporate priorities. [Required]
- Influence & Collaboration: Effectively builds relationships and drives accountability among senior leaders and cross-functional teams. [Required]
- Organizational Acumen: Understands how PX strategies connect to business objectives and operational realities within the division. [Required]
- Stakeholder Management: Builds strong partnerships and effectively manages expectations across business functions and regions. [Required]
Education: - Bachelor's degree [Required]
- Master's degree [Preferred]
Field of Study: Work Experience: - 5+ years of healthcare/hospital experience [Required]
- 3+ years leadership experience [Required]
- Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred]
Additional Information: Licenses and Certifications: Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$105,006.04 - $195,321.62
Background Screening Requirement (Florida Law) Certain positions are subject to
Florida Level 2 background screening, including fingerprinting, as required by state law.
Applicants may review general information about Florida's background screening requirements at the
Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/
