Position Title: Director of Enrollment Technology and Operations
Department: Enrollment Management
Reports To: VP for Enrollment, Marketing and Communications
Appointment: Full-time, 40 hours per week (12-month position), On Campus
Status: Exempt
Summary:Bradley University seeks a strategic, collaborative, and technology-focused leader to serve as
Director of Enrollment Technology and Operations. Reporting to the Vice President for Enrollment, Marketing and Communications, the Director provides leadership for the technology, data, systems, and operational infrastructure that supports undergraduate, transfer, graduate, international, and online enrollment.
The Director serves as the University's enrollment technology leader, with primary responsibility for Technolutions Slate and its integration with other University systems. The position leads the continued development and optimization of Slate across the student recruitment and enrollment lifecycle, from prospect and inquiry through application, admission, yield, and enrollment.
Beyond system administration, the Director is responsible for identifying opportunities to improve processes, automate work, strengthen data quality, enhance reporting, and ensure that enrollment technology supports institutional goals and excellent experience for prospective students, families, faculty, and staff.
The Director leads the Enrollment Technology and Operations team and works closely with colleagues across Enrollment Management, Marketing and Communications, Information Technology, academic colleges, and other University offices. This position offers an opportunity to shape the technology and operational infrastructure supporting Bradley University's enrollment strategy. The successful candidate will combine technical expertise with strategic thinking, strong leadership, curiosity, and a commitment to continuous improvement.
We are seeking a leader who does more than maintain systems. We want someone who asks how technology, data, and better processes can help Bradley work smarter, serve students better, and advance the University's enrollment goals.
This is a campus-based position located in Peoria, Illinois.
Primary ResponsibilitiesEnrollment Technology Leadership- Provide strategic leadership for enrollment technology, operations, systems, and data infrastructure across the enrollment division.
- Develop and maintain a technology roadmap that supports enrollment priorities, improves organizational effectiveness, and anticipates future operational needs.
- Identify opportunities to use automation, emerging technologies, integrations, and improved business processes to increase efficiency and improve the student and staff experience.
- Partner with other campus stakeholders to ensure enrollment systems are secure, reliable, integrated, and aligned with institutional technology standards.
Slate CRM Administration and Development- Lead the administration, configuration, development, optimization, and ongoing maintenance of Technolutions Slate.
- Build and maintain workflows, queries, reports, forms, portals, populations, permissions, realms, datasets, rules, prompts, fields, and other Slate functionality.
- Oversee the University's Slate-hosted applications for first-year, transfer, international, graduate, and other student populations.
- Oversee integrations and data exchanges between Slate and other University and third-party systems, including the Common Application.
- Serve as the primary data connection between Slate and our financial aid system to allow for reporting, aid awarding and monitoring.
- Manage testing, quality assurance, documentation, and implementation of new Slate functionality and system enhancements.
- Maintain appropriate system documentation, technical specifications, business processes, and operating procedures.
Data, Reporting and Analytics- Ensure the integrity, accuracy, consistency, and accessibility of enrollment data.
- Establish and maintain data governance and quality-control practices for prospect, inquiry, applicant, admitted student, and enrollment records.
- Develop and oversee routine data audits, duplicate record management, reconciliation processes, and data validation procedures.
- Create and maintain dashboards, reports, queries, and data tools that allow enrollment leaders and campus partners to monitor performance and make informed decisions.
- Coordinate daily, weekly, monthly, annual, and ad hoc reporting related to recruitment, admission, yield, and enrollment.
- Fulfill and prioritize enrollment-related data requests from campus departments, leadership, and approved external partners.
Enrollment Operations- Provide leadership for the operational processes supporting recruitment, application processing, admission, yield, and enrollment.
- Ensure timely and accurate processing of prospect, inquiry, application, document, and enrollment data.
- Partner with admission leadership to develop and execute communication flows, recruitment campaigns, audience segmentation, and operational strategies.
- Evaluate existing processes and identify opportunities to simplify work, reduce manual processes, improve turnaround times, and enhance service.
Leadership and Staff Development- Lead, supervise, develop, and evaluate staff responsible for enrollment technology and operations.
- Establish priorities, assign responsibilities, manage projects, and ensure appropriate coverage for critical enrollment functions.
- Create a culture of service, accountability, continuous improvement, collaboration, and innovation.
- Develop and deliver training that enables enrollment staff and campus partners to effectively use Slate and other enrollment technologies.
- Serve as a resource and consultant to colleagues seeking technology or process solutions to enrollment challenges.
Required Qualifications- Bachelor's degree.
- Five years of experience in enrollment management, higher education technology, CRM administration (Technolutions Slate preferred), enrollment operations, information systems, or a related area.
- Demonstrated experience administering, developing, or supporting a CRM or comparable enterprise system (Technolutions Slate preferred).
- Experience with SQL, HTML, CSS, APIs, web technologies, or other tools used to support CRM development and systems integration.
- Experience leading staff, projects, or complex cross-functional initiatives.
- Strong analytical and problem-solving skills with demonstrated ability to translate business needs into technology solutions.
- Experience working with relational data, reporting, queries, data imports/exports, and data-quality processes.
- Demonstrated ability to manage multiple priorities and projects in a deadline-driven environment.
- Strong interpersonal, communication, training, and customer-service skills.
- Ability to work collaboratively with both technical and nontechnical colleagues.
Preferred Qualifications- Master's degree in information systems, data analytics, educational technology, higher education administration, or a related field.
- Significant experience administering Technolutions Slate, preferably supporting multiple student populations such as undergraduate, transfer, graduate, international, or online students.
- Advanced Slate experience, including workflows, portals, queries, reports, forms, populations, permissions, rules, datasets, and integrations.
- Experience developing enrollment dashboards, predictive analytics, or other decision-support tools.
- Experience integrating Slate with student information systems, ERP platforms, application services, or other third-party systems.
- Experience leading business-process improvement, automation, or technology implementation initiatives in a higher education environment.
- Familiarity with emerging technologies, including artificial intelligence and automation, and their responsible application to enrollment operations.
Qualified candidates should submit a cover letter, resume and complete contact information for a minimum of three professional references with telephone numbers.
Please submit all materials at the time of initial applicationTo ensure full consideration, application materials should be received by November 20, 2026. The ideal start date for this position is February 1, 2027. While the review of applications will begin immediately, applications will be accepted until positions are filled.
Employment with Bradley University is contingent upon successful completion of a criminal background check. Visa sponsorship is not available for this position.
Bradley University offers a competitive benefits package including health, dental, vision, life and disability coverages, FSA, HSA, and retirement plan options. Bradley also offers significant higher education cost savings for employees and dependents through the Tuition Remission program. Information regarding our benefits can be found here: https://www.bradley.edu/offices/business/human-resources/benefits/
