OverviewResponsibilities
- Lead and continuously evolve the global Field Services PMO operating model, project delivery methodologies, and governance framework across IT service lines.
- Direct the portfolio management process, including project intake, prioritization, capacity planning, investment tracking, and alignment with business strategy and budget cycles.
- Establish and lead steering committees and executive governance forums, providing clear reporting on portfolio performance, financials, risks, and delivery health.
- Define and monitor performance measures for delivery quality, schedule adherence, cost management, and value realization.
- Provide leadership, oversight, and escalation support for large, complex, or at-risk projects serving domestic and international clients.
- Drive consistent use of project management standards, tools, and templates across regional teams.
- Lead resource and capacity planning within a global, matrixed organization and resolve cross-program resource conflicts.
- Oversee vendor governance for outsourced and co-sourced delivery engagements.
- Build, mentor, and develop a high-performing global team of program managers, project managers, and PMO analysts.
- Establish career paths, certification opportunities, and professional development programs that strengthen project management capabilities.
- Champion accountability, continuous improvement, and data-informed decision-making throughout the PMO.
- Lead change management and adoption efforts for new PMO processes, tools, and standards across regions.
- Manage program financial performance, including forecast-to-actual spending and cost discipline.
- Partner with Finance and Procurement to develop business cases, track return on investment and business value, and support vendor contract governance.
- Serve as a trusted advisor to business and executive leaders on delivery capacity, portfolio risk, and prioritization decisions.
- Represent the PMO in executive and board-level reporting, audits, and compliance reviews.
MinUSD $157,000.00/Yr.
MaxUSD $203,960.00/Yr.
Qualifications
- Progressive IT program or project management experience, including five or more years in a senior PMO leadership role supporting global or multi-region portfolios.
- Proven experience managing large IT services portfolios across infrastructure, applications, and digital transformation.
- Experience working in a managed services, IT outsourcing, or shared-services delivery environment.
- Background supporting large, managed IT lifecycle programs.
- Demonstrated success building and leading global or distributed teams across multiple time zones and cultures.
- Advanced knowledge of Agile and traditional project delivery methodologies, with experience establishing or scaling a PMO.
- Strong proficiency with portfolio and project management platforms such as ServiceNow SPM, Planview, Microsoft Project, and Smartsheet.
- Excellent executive communication, negotiation, and stakeholder-management skills, including experience presenting to C-suite and board-level audiences.
- Experience managing vendor relationships and outsourced delivery models.
- Working knowledge of IT financial management, ITIL practices, and enterprise risk and compliance frameworks.
- PMP, PgMP, PfMP, SAFe Agilist/SPC, or PRINCE2 certification preferred
- Working knowledge of IT financial management, ITIL practices, and enterprise risk and compliance frameworks.
