Job Function:
Customer Management
Job Sub Function:
Technical Customer Service
Job Category:
Professional
All Job Posting Locations:
Markham, Ontario, Canada
Job Description:
We are searching for the best talent for a Digital Transformation Specialist to join our J&J Customer Solutions Canada team. This position is based in Markham, Ontario, Canada.
A pre-identified candidate for consideration has been identified. However, all applications will be considered.
Purpose:
This role exists to lead the execution of supply chain related analytics and data management requirements in support of J&J Customer & Logistics Services supporting the broader Deliver business for Canada.
You will be responsible for:
- Collaborates with key partners on the deployment of system and process functionality in alignment with Global capabilities and programs.
- Leads GCS, Distribution and Transportation teams on joint value creation strategies.
- Evaluates operational projections of existing and developing supply chain strategies against goals and objectives of complete organization.
- Reviews and challenges operational processes to increase efficiencies and productivity.
- Accountable for assessment of KPI’s and developing corrective action plans to meet targets.
- Leads special projects as assigned.
Qualifications:
Required:
- University Degree (or equivalent experience).
- Minimum 3-5 years of experience.
- Experience in an analyst role is required, preferably in supply chain and logistics related functions.
- Advanced Excel skills.
- Strong technical proficiencies in multiple systems including (but not limited to) SAP, Tableau, Power BI, Looker, Azure, Alteryx.
- Strong competences in MS Office Apps and Services.
- Demonstrated ability to lead projects/project teams to completion.
- Knowledge of End-to-End supply chain practices is an asset.
- Strong communication skills, adaptable to varying audiences.
- Effective strategic thinking capabilities, driven by sense of urgency and focused on results.
- 10% Travel Domestic and International is possible.
The expected base pay range for this position is $74,300 to $119,600 CAD.
Under current guidelines, this position is eligible for a discretionary performance bonus.
AI Usage Disclosure
The Company uses Artificial Intelligence in its assessment of applicants.
Vacancy Disclosure
This job posting is for an existing position.
#LI-JS3
#LI-hybrid
Required Skills:
Preferred Skills:
Accelerating, Applications Support, Business Behavior, Coaching, Customer Centricity, Customer Experience Management, Customer Retentions, Customer Support, Customer Support Operations, Customer Support Trends, Data Analysis, Issue Escalation, Problem Solving, Product Knowledge, Service Request Management, Teamwork, Technical Troubleshooting
The anticipated base pay range for this position is :
$74,000.00 - $119,600.00
Additional Description for Pay Transparency:
The expected base pay range for this position is $74,300 to $119,600 CAD.
Under current guidelines, this position is eligible for a discretionary performance bonus.
