Langley Federal Credit Union is currently hiring for a Full Time Digital Product Manager to work a Hybrid from our City Center office, located in Newport News, VA. This is NOT a remote position. Job Summary:Performs the discovery, delivery, and performance of digital and technology products and their experiences for the credit union and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the members' (internal/external) experiences with market offerings. Designs and drives implementation of multi-platform digital and technology solutions. Optimizes and improves existing products and experiences across all channels and platforms to drive KPIs/KRIs. Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology-driven products to market.
Essential Functions, Duties, and Responsibilities:- Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Translates Digital and/or Technology products and experience opportunities (member 'needs' and 'wants' as well as all other input) into initiatives (i.e.: Epics, Features, Requirements) and drives the execution strategy development.
- Shepherds Digital or Technology and experience opportunities from idea to market validation through collaboration with all relevant stakeholders or SMEs (Business, UX, Technology, Ops, Marketing, etc.).
- Leads the development of business case artifacts and hypothesis for scoping and prioritization of efforts.
- Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
- Generates meaningful insights through various tools and resources to uncover areas of opportunity and applies those insights to Digital or Technology products and member experience improvements.
- Troubleshoots and tests new technical features, functions and upgrades to web and mobile solutions.
- Prepares compelling presentations and other forms of communication to present and communicate complex concepts to a diverse audience.
- Possesses and expert level of technical processes and functional knowledge regarding Origination and Digital Banking Platforms.
- Maintains and applies an advanced knowledge of business, technology, UX, relevant experiences and processes, and possesses a mature execution of product management principles.
- Conducts internal and external research and conducts situational analysis to identify and apply industry and technical best practices and trends to increase the effectiveness of Digital or Technology products.
- Ensures that risks associated with business activities are effectively identified, measured, monitored, and controlled according to risk and compliance policies and procedures.
- Serves as a resource to team members and assists with on-boarding new employees.
Qualifications:- Bachelor's Degree in a related field, four years of related experience (in addition to the minimum years of experience required), or a combination of education and experience required.
- Four years of Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and Research/Testing.
- One year of Customer Contact Channel experience within the financial services industry.
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
- Knowledge of Agile Methodology.
Targeted Salary Range- $82,500.00 to $107,200.00.00 USD Our Keys to Success:- Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
- Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
- Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
- Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
- Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.
Physical Requirements:The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, use their hands, including their fingers, to operate standard office equipment such as a mouse, keyboard, or phone, and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to make precisely coordinated movements of the fingers of one or both hands to manipulate small on-screen objects. Specific vision requirements for the job include close vision (at 20 inches or less) and color vision.
Working Conditions:The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled office environment where the noise level is typically quiet. Core business hours are Monday through Friday, 8:00 am to 5:00 pm Eastern. Work outside of those core business hours, including evenings and weekends, will likely occur in this role.
This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required by the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.
