Description Position at HNI Workplace Furnishings
What We Need: The Digital Operations Manager is responsible for executing performance-driven activation strategies that support revenue growth across the organization's transactional partners. This role works cross-functionally with Supply Chain, IT, Customer Service, Sales, and Digital teams to help ensure product availability, system functionality, data accuracy, and operational readiness.
What You Will Do: - Serve as an operational liaison between key stakeholders and teams aligning internal processes and systems to provide the support required to service our customers. Lead demand planning and supply chain teams to align forecasts, inventory availability, and activation timing in support of revenue and service-level goals.
- Monitor warehouse and product suppressions, ensuring product availability and driving continuous improvement to support eCommerce performance.
- Coordinate with supply chain teams to monitor inventory availability, product status, and operational issues that may impact customer fulfillment.
- Identify, document, and support process improvement initiatives that enhance operational efficiency, data accuracy, and service levels.
- Maintain activation of documentation, processes, and reporting to support consistency and scalability.
- Prepare performance updates, insights, and recommendations for internal stakeholders.
- Monitor operational performance metrics and reporting to identify trends, risks, and opportunities for improvement.
- Support system enhancements, implementations, and business process changes by gathering requirements, coordinating testing, and validating outcomes.
- Collaborate with cross-functional teams to align product launches, promotions, and inventory planning.
- Participate in activities as appropriate to ensure the success of the organization.
What You Have: - Bachelor's degree in business, marketing, eCommerce, or related field required.
- At least 3 years of experience in digital operations, supply chain, IT project managing, eCommerce, or related digital growth/strategy initiatives required; 5 years preferred.
- Working knowledge and familiarity with eCommerce vendor platforms preferred.
- Strong and effective communicator, written and verbal, including but not limited to presentations, writing reports, meetings, email, and phone communications required.
- Ability to identify and resolve problems by being resourceful and actionable required.
- Strong understanding of supply chain, operations, and IT processes, with ability to connect business needs to system capabilities, execution requirements, and customer impact.
- Demonstrated ability to work collaboratively, establish and leverage their network, and share resources cross-functionally required.
- Demonstrated ability to influence without authority, effectively guide a team, and make decisions within the framework of the organization's strategic intent required.
- Demonstrated understanding of organizational mission and acts accordingly required.
WE LOOK FORWARD TO HEARING FROM YOU!HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at
[email protected].
