Bachelor's degree in business, marketing, eCommerce, or related field required.
3-5 years of experience in digital operations, supply chain, IT project management, or related fields preferable.
Knowledge of eCommerce vendor platforms is a plus.
Strong verbal and written communication skills are essential.
Ability to identify, resolve, and act on problems efficiently is required.
Understanding of supply chain, operations, and IT processes is necessary.
Proven ability to influence and collaborate effectively across teams is required.
Responsibilities
Serve as the liaison between stakeholders to align internal processes and systems for optimal customer service.
Monitor inventory and product availability to support eCommerce performance.
Collaborate with supply chain teams on inventory status and operational issues affecting fulfillment.
Document and assist in process improvements to enhance operations and service levels.
Maintain documentation and reporting processes for consistency and scalability.
Prepare and present performance updates and insights to stakeholders.
Track operational metrics to identify trends and areas for improvement.
Support system enhancements and business process changes by coordinating testing and validation.
Benefits
Benefits begin on Day 1.
Comprehensive benefits package available.
Access to resources for career development.
Support for work-life balance.
Full Job Description
Description
Position at HNI Workplace Furnishings
Position Summary
The Digital Operations Manager is responsible for executing performance-driven activation strategies that support revenue growth across the organization's transactional partners. This role executes paid media, promotional programs, and day-to-day activation operations.
Key Responsibilities
Partner closely with cross-functional teams to activate campaigns, optimize spend, and ensure effective execution across the digital shelf.
Manage paid media and performance activation programs in alignment with established growth strategies and revenue targets.
Develop and manage promotional strategies and activation calendars to support key business moments, product launches, and sales initiatives.
Partner with performance media teams and external agencies to manage budgets, pacing, and optimization across paid channels.
Monitor and optimize performance metrics including revenue, conversion, ROAS, and spend efficiency, escalating risks and opportunities as needed.
Serve as an operational liaison between key stakeholders and teams aligning internal processes and systems to provide the support required to service our customers.
Lead demand planning and supply chain teams to align forecasts, inventory availability, and activation timing in support of revenue and service-level goals.
Monitor warehouse and product suppressions, ensuring product availability and driving continuous improvement to support eCommerce performance.
Maintain activation of documentation, processes, and reporting to support consistency and scalability.
Support test-and-learn initiatives across paid media, promotions, and activation tactics, applying learning to future execution.
Prepare performance updates, insights, and recommendations for internal stakeholders.
Collaborate with cross functional teams to align product launches, pricing, promotions, and inventory planning.
Participate in activities as appropriate to ensure the success of the success of the organization.
Qualifications
Bachelor's degree in business, marketing, eCommerce, or related field required.
3+ years of experience in leading digital marketing, eCommerce, or related digital growth/strategy initiatives required; 5 years preferred.
Experience leveraging demand forecasts, sales data, and inventory metrics to support business decisions.
Strong analytical skills with the ability to translate complex data into practical recommendations.
Join HNI and help drive marketplace growth by ensuring product availability, improving inventory performance, and supporting data-driven decision-making across our eCommerce business.
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [email protected]
About HNI Corp
HNI Corporation is a manufacturer of office furniture and hearth products. The company was founded in 1944 and is headquartered in Muscatine, Iowa. HNI's office furniture brands include HON, Allsteel, and Maxon. The company's hearth brands include Heatilator, Heat & Glo, and Quadra-Fire. HNI has manufacturing facilities in the United States, Canada, China, and Taiwan.
