Digital Equity Specialist

Digital Equity Specialist positions perform a variety of duties related to digital navigation services and work; provide direct assistance to community members both in-person and over the phone to improve their digital skills; maintain contact list and event calendars; support the coordination of program activities; support the development of process workflows for public technology access programs including hotspots and Chromebooks; assist analyzing and improving existing processes to enhance efficiencies and ensure services meet standards of quality; and perform other duties as assigned.

NOTES:

• Employees in job classifications represented by Municipal Employees Association (MEA) are scheduled to receive the following general wage increase:
  • 3.5% effective 7/1/27
  • 2% effective 7/2/28
  • 2% effective 1/1/29
• Eligible benefited employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).

MINIMUM REQUIREMENTS
You must meet the following requirements on the date you apply, unless otherwise indicated.
EDUCATION: Bachelor's Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter).

NOTE:

• Additional qualifying experience may be substituted for education lacked on a year-for-year basis. One year of full-time experience = 30 semester/45 quarter college-level units.

EXPERIENCE: One year of full-time experience performing professional-level digital navigation/technology services and work, and/or digital inclusion/engagement work as specified below. Experience must include performing professional-level duties in at least ONE of the following areas to be considered qualifying:

1. DIGITAL NAVIGATION/TECHNOLOGY SERVICES AND WORK - Troubleshoot public technologies including hotspots, internet, and digital resources; support individuals or groups with enrolling or navigating in programs or resources online; provide help desk-style support to assist individuals with questions or issues and support the effective delivery of services; assist community members in person or over the phone in developing digital skills or accessing services and resources; serve as the escalation point for complex issues needing advanced support and resolution across a range of services and resources; or other similar digital navigation/technology services and work.

1. DIGITAL INCLUSION/ENGAGEMENT WORK - Provide training to members of the public and community organizations to support their ability to navigate digitally for available services; support the development and implementation of outreach initiatives, programs, campaigns, and events to engage the community and promote resources; update and maintain internal websites and operation platforms; work with teams to develop content, troubleshoot issues, help analyze existing processes and support the resolution of problems related to online platforms; or other similar digital inclusion/engagement work.

NOTE:

• City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

LICENSE: A valid California Class C Driver License is required at the time of hire.

NOTE:

• Candidates will generally be required to provide proof of a valid driver license within approximately two weeks of receiving a conditional job offer.

REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):

• Proof of degree/transcripts, if utilized to meet the minimum requirements.
• For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.

Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) 533-3337; or to the Employee Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.

SCREENING PROCESS
Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next six months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.

SUPPLEMENTAL INFORMATION
PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may be cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change to their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.
City employees may be eligible to participate in a benefit program including holidays, vacations, savings and retirement plans, health programs, and other benefits.

Eligible City employees initially hired or assuming office on or after July 10, 2021, with the exception of Police Recruits participating in the City's Police Academy, will participate in the City's Defined Benefit Plan administered by the San Diego City Employees' Retirement System (SDCERS).

Benefits may change due to employer-employee contract negotiations.

or review the
01

I understand that failure to respond to the following questions in the spaces provided may result in the rejection of my application. In addition, I may miss out on employment opportunities. Resumes are NOT reviewed for assessing the minimum requirements, qualifications will be determined from the answers provided to the supplemental questions.

• Yes
• No

02

Are you a current or former City of San Diego government/municipal employee?

• Current city employee
• Former city employee
• Current & former city employee
• None of the above

03

If you have previously worked or are currently working for the City of San Diego, please enter your PERNR.
04

The minimum age for this job is 18, unless you are 17 and a high school graduate. Do you meet the minimum age requirements for this job?

• Yes
• No

05

Are you meeting the education requirement with a Bachelor's Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter)? NOTE: Attach proof of degree/transcripts to your application.

• Yes
• No

06

If you are using a combination of experience and education to qualify, which of the following best describes your level of education?

• 0 to 29 semester/44 quarter units
• 30 semester/45 quarter units to 59 semester/89 quarter units
• 60 semester/90 quarter units to 89 semester/134 quarter units
• 90 semester/135 quarter units to 119 semester/179 quarter units
• 120 semester/180 quarter units or more

07

Specify the total number of years of full-time professional-level experience you have performing digital navigation/technology services and work, and/or digital inclusion/engagement work.

• None
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years or more

08

In which of the following areas do you have full-time professional-level experience?

• DIGITAL NAVIGATION/TECHNOLOGY SERVICES AND WORK - Troubleshoot public technologies including hotspots, internet, and digital resources; support individuals or groups with enrolling or navigating in programs or resources online; provide help desk-style support to assist individuals with questions or issues and support the effective delivery of services; assist community members in person or over the phone in developing digital skills or accessing services and resources; serve as the escalation point for complex issues needing advanced support and resolution across a range of services and resources; or other similar digital navigation/technology services and work.
• DIGITAL INCLUSION/ENGAGEMENT WORK - Provide training to members of the public and community organizations to support their ability to navigate digitally for available services; support the development and implementation of outreach initiatives, programs, campaigns, and events to engage the community and promote resources; update and maintain internal websites and operation platforms; work with teams to develop content, troubleshoot issues, help analyze existing processes and support the resolution of problems related to online platforms; or other similar digital inclusion/engagement work.
• None of the above.

09

Describe your full-time professional-level DIGITAL NAVIGATION/TECHNOLOGY SERVICES AND WORK experience in the following areas: a. Troubleshoot public technologies including hotspots, internet, and digital resources; b. support individuals or groups with enrolling or navigating in programs or resources online; c. provide help desk-style support to assist individuals with questions or issues and support the effective delivery of services; d. assist community members in person or over the phone in developing digital skills or accessing services and resources; e. serve as the escalation point for complex issues needing advanced support and resolution across a range of services and resources; f. other similar digital navigation/technology services and work. For each area, specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area, and the total length of your experience. If you do not have any experience in a specific area, write "None."
10

Describe your full-time professional-level DIGITAL INCLUSION/ENGAGEMENT WORK experience in the following areas: a. Provide training to members of the public and community organizations to support their ability to navigate digitally for available services; b. support the development and implementation of outreach initiatives, programs, campaigns, and events to engage the community and promote resources; c. update and maintain internal websites and operation platforms; d. work with teams to develop content, troubleshoot issues, help analyze existing processes and support the resolution of problems related to online platforms; e. other similar digital inclusion/engagement work. For each area, specify from which employer the experience was gained, your title, level of responsibility, percent of time spent on each area, and the total length of your experience. If you do not have any experience in a specific area, write "None."
11

I understand that if I receive a conditional job offer, I will generally be required to provide proof of a valid driver license within approximately two weeks of receiving the offer.

• Yes
• No

Required Question