Bank of America Corporation

Digital Director - Bill Payments & Transfers Operations

Bank of America Corporation • $126K — $192K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in operations, product management, or related fields.
  • Experience in operational governance and risk management within complex organizations.
  • Ability to design and enhance metrics and governance frameworks.
  • Strong analytical skills for assessing complex issues and trends.
  • Experience in root cause analysis and cross-functional action plans.
  • Proven influence across multiple stakeholder groups without direct authority.
  • Excellent communication skills for conveying complex topics to leadership.

Responsibilities

  • Lead operational governance for Bill Payments and Transfers products.
  • Own audit engagement activities and manage audit issues.
  • Establish a comprehensive operational monitoring framework.
  • Collaborate with various partners to ensure product compliance and risk management.
  • Execute operational improvement initiatives and governance action plans.
  • Contribute to digital strategies and process transformations.
  • Craft narratives to promote initiatives and rally executive support.

Benefits

  • Industry-leading benefits package.
  • Access to paid time off.
  • Resources and support for employee impact.
  • Opportunities for professional growth and development.
Full Job Description
Job Description:

  • Lead operational governance across Bill Payments and Transfers products, ensuring consistent execution of controls, monitoring, issue management, and risk mitigation activities across the portfolio.
  • Own audit engagement activities for Bill Payments and Transfers, including coordinating audit responses, managing audit issues and action plans, and driving timely, sustainable resolution.
  • Establish and maintain a comprehensive operational monitoring framework by evaluating metrics, controls, and key risk indicators across products to ensure appropriate coverage, identify gaps, and support effective risk management.
  • Partner closely with Product, Technology, Operations, Risk, Compliance, Legal, and Control partners to understand product functionality, operational processes, and emerging risks, ensuring products operate within established product, operational, control, and risk management frameworks.
  • Lead the execution of operational improvement initiatives and governance action plans, including validation and quality assurance activities, to ensure effective implementation and adherence to established standards.


Responsibilities:

  • Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
  • Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
  • Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
  • Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
  • Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
  • Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
  • Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities


Required Qualifications:

  • Minimum of 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, program management, or a related business function.
  • Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives within a complex organization.
  • Demonstrated ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks to support business objectives and operational effectiveness.
  • Strong analytical and problem-solving skills with the ability to assess complex issues, identify trends and opportunities, and translate findings into actionable recommendations.
  • Experience performing root cause analysis and driving cross-functional action plans to improve processes, controls, operational performance, or customer outcomes.
  • Proven ability to influence and drive results across multiple stakeholder groups, including Product, Technology, Operations, Risk, Compliance, Legal, Audit, or equivalent business partners, without direct management authority.
  • Excellent verbal and written communication skills, with the ability to communicate complex operational, governance, and risk-related topics to leadership and business partners.• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.


Skills:

  • Business Acumen
  • Decision Making
  • Product Design and Development
  • Product Management
  • Program Management
  • Executive Presence
  • Oral Communications
  • Presentation Skills
  • Prioritization
  • Written Communications
  • Business Case Review
  • Hiring and Onboarding
  • Negotiation
  • Strategic Thinking
  • Talent Development


Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$126,300.00 - $192,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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