Pay at BrokerLink is about much more than just salary.- Flexible work arrangements
- Multiple benefits offered to support
physical and mental wellbeing, Wellness account and much more
- Share plan & other savings
Salary range (but not limited to):
74,800 - 91,400
Incentive planAnnual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) - with BrokerLink matching a portion of your contributions.
Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the roleAs a UX/UI Designer, you'll play a key role in shaping digital experiences used by thousands of customers, brokers, and employees. You'll combine customer insights, design expertise, and business objectives to create intuitive, accessible, and engaging experiences across our digital ecosystem.
What you'll do here:- Evaluate existing applications and their UX (user experience) effectiveness considering human-computer interaction principles of design
- Design accessible, mobile-friendly interfaces for online quotes, self-serve policy changes, and claims reporting.
- Developing and maintaining design wireframes, mockups, storyboards, journey maps, sitemaps, screen flows and specifications
- Analyzing user feedback and activity, and iterating to enhance the user experience
- Running user testing of applications, software, and websites with employees and customers
- Conducting competitor and customer analysis to inform designs and create best in class online customer experiences
- Collaborate with cross-functional teams to ensure designs meet both user needs and industry compliance standards.
- Build requirements and coordinate with the development team to bring the designs to life
- Conduct user research and usability testing to understand client needs across personal, commercial, and specialty insurance.
- Continuously optimize digital experiences based on analytics, broker feedback, and customer insights.
- Manage a Figma instance including a design system
What you bring to the table:- Post-secondary education in UX/UI Design, Human-Computer Interaction (HCI), Digital Product Design, Customer Experience, Marketing, Business, Computer Science, or a related discipline.
- 3+ years of experience designing digital products, websites, web applications, or customer-facing experiences.
- A portfolio demonstrating end-to-end UX/UI work, including research, ideation, prototyping, testing, and delivered solutions.
- Strong understanding of user-centred design methodologies, information architecture, interaction design, and usability principles.
- Experience conducting customer research, usability testing, and translating insights into meaningful design improvements.
- Advanced proficiency with Figma and modern design systems.
- Working knowledge of accessibility standards (WCAG/AODA) and inclusive design practices.
- Experience using analytics and customer insights to validate hypotheses and measure design effectiveness.
- Familiarity with Agile delivery environments and collaboration within cross-functional product teams.
- Excellent communication, facilitation, presentation, and stakeholder management skills.
- Strong problem-solving abilities combined with business acumen and a passion for creating exceptional customer experiences.
- Meticulous attention to detail while maintaining a strategic, big-picture perspective.
- Experience within insurance, financial services, e-commerce, or other highly regulated industries is considered an asset.
#LI-Hybrid
This position will fill an essential role in our team.
