What You Will DoWe are seeking a customer-obsessed supply chain leader to build and scale our end-to end eCommerce supply chain, delivering exceptional customer experiences while enabling future growth. This role is pivotal in driving an exceptional customer experience and scaling our business. You will collaborate with our e-Commerce teams and our supply chain and operations organization. This position is in our Bedminster, NJ office on our eCommerce team, with periodic travel.
How You Will Make an ImpactAccountability forthe execution of the E-Commerce business. - Demand planning & inventory management
- Fulfillment partner management
- Transportation & deployment planning liaison
- Supply chain cost savings
- Loyalty program logistics
- Operational SOPs & service recovery
- Warehouse network expansion
- Inventory visibility & reporting
Key Responsibilities:Inventory & Replenishment Planning- Own inventory health across all eCommerce fulfillment locations, including monitoring weeks of supply, preventing stockouts, and balancing inventory across warehouses.
- Develop and maintain inventory deployment strategies, including warehouse seeding plans, safety stock levels, and regional inventory allocations.
- Partner with Planning to translate demand forecasts into production and inventory requirements.
Forecasting & End-to-End Supply Planning- Maintain DTC forecast accuracy by reconciling forecast scenarios, Power BI reporting, production plans, and warehouse inventory needs.
- Lead inventory reviews with Planning, Manufacturing, and Logistics teams to ensure sufficient product availability for growth initiatives and seasonal demand.
Fulfillment Partner Management- Serve as the primary operational liaison with fulfillment partners, driving issue resolution, service performance, claims management, and continuous improvement initiatives.
- Manage fulfillment center onboarding, network expansion, and warehouse launch readiness activities.
Cost Savings & Operational Excellence- Identify, quantify, and implement supply chain cost-reduction opportunities across packaging, transportation, inventory handling, carrier, parcel management and fulfillment operations.
- Build business cases and lead implementation of operational efficiency projects
- Partner with finance business partners to track savings realization and report progress against supply chain productivity targets.
Transportation & Logistics Partnering - Partner with logistics to coordinate inbound and outbound transportation activity.
- Partner with logistics team for resolution of any delivery exceptions and service disruptions.
Systems, Data & Reporting- Own supply chain performance reporting and inventory visibility tools, ensuring data accuracy and actionable reporting through Power BI and operational dashboards.
- Partner with cross-functional teams to implement system enhancements supporting fulfillment, inventory management, and operational scalability.
Loyalty & Non-SKU Operations- Manage inventory planning, procurement, and distribution of loyalty and reward, merchandise used.
- Maintain inventory levels for non-SKU fulfillment items and coordinate replenishment across the fulfillment network.
Business Continuity & Consumer Experience- Develop and maintain operational SOPs related to weather, carrier disruptions, holiday schedules, warehouse transitions, and inventory contingency planning.
- Partner with Consumer Service, Operations, and eCommerce teams to minimize fulfillment-related customer issues and improve delivery experience.
What You Will Bring- Ability to expertly collaborate with and influence people of different levels inside/outside the company as a team, working toward common goals and objectives.
- Advanced leadership, relationship management, project management and financial management skills
- Simultaneously manage multiple initiatives and daily operations while balancing short term vs. long term needs
- Self-starter with a strong sense of urgency and attention to detail
- Excellent verbal and written communication skills
- Experience with cold-chain fulfilment is a plus
- Bachelor's degree in business, supply chain, operations management, or a related field
- 8+ years of relevant Supply Chain experience
What We OfferThe range for this position is: $80,000 - $125,000
At Freshpet, we offer a competitive salary and an excellent benefits package, including medical, dental and vision insurance, basic and optional life insurance, short- and long-term disability protection, flexible spending accounts, and a 401(k) plan with company match, paid parental leave, pet insurance, tuition assistance, a generous PTO plan and so much more!
