Expertise in change management methodologies and behavioral design principles.
Proven ability to lead cross-functional teams and manage complex adoption plans.
Skilled in diagnosing user friction and designing targeted interventions.
Strong stakeholder facilitation skills to build trust and align goals.
Ability to translate strategic objectives into actionable change roadmaps.
Competency in data-driven decision making using both quantitative and qualitative metrics.
Desired certifications include CCMP or Prosci Change Practitioner.
Responsibilities
Lead the development and implementation of change management adoption plans for digital product rollouts and legacy sunsets.
Apply behavioral frameworks and risk assessments to minimize disruption during transitions.
Define metrics and KPIs to measure adoption success and ROI of initiatives.
Drive alignment with product owners and stakeholders on business objectives and user impacts.
Act as an advisor to integrate change strategies into Agile product lifecycles.
Facilitate stakeholder mapping and readiness assessments for cross-functional buy-in.
Delegate communication and training needs to the Digital Adoption Team with clear objectives.
Benefits
Collaborative work environment with a focus on innovation.
Opportunities for professional development and certification support.
Engagement with cutting-edge digital adoption technologies.
Flexible work arrangements to promote work-life balance.
Full Job Description
Job Type
Full-time
Description
DUTIES AND RESPONSIBILITIES:
Change Management & Adoption Strategy
Lead the end-to-end development and implementation of Change Management focused Adoption Plans for both new digital product rollouts and legacy product sunsets across internal and external user bases.
Apply behavioral frameworks, impact analyses, and risk assessments to identify friction points and design interventions that minimize disruption and resistance.
Define behavioral metrics, usage telemetry, and success KPIs to quantify adoption velocity and measure the ROI of change initiatives.
Stakeholder Management & Strategic Alignment
Drive continuous alignment with internal and external product owners and stakeholder groups to understand product roadmaps, release schedules, business objectives, and user impacts.
Act as an expert advisor to product managers, business units, and external client groups, ensuring change strategies are integrated directly into Agile product delivery lifecycles.
Facilitate stakeholder mapping, readiness assessments, and executive alignment sessions to foster cross-functional buy-in.
Execution & Digital Adoption Team Collaboration
Delegate Adoption Plan needs for Strategic Communications and Training elements to appropriate members of the Digital Adoption Team, outlining clear scope, objectives, and delivery timelines.
Collaborate closely with Instructional Designers, Technical Trainers, Communications Lead, Digital Adoption Platform (DAP) Specialists to align training content and in-app guidance with overall
Requirements
REQUIRED
Methodology: Demonstrated expertise in established change management methodologies combined with psychological principles of behavioral design and motivation.
Cross-Functional Leadership: Proven ability to manage multi-faceted adoption plans, direct work streams across multidisciplinary teams, and influence stakeholders at all organizational levels.
Behavioral Analysis & Intervention Design: Ability to diagnose user friction, analyze behavioral data, and construct targeted nudges and change enablement programs.
Stakeholder Facilitation: Skill in building trust, navigating complex enterprise matrix structures, and aligning disparate team goals.
Strategic Execution: Capability to translate high-level product strategy into actionable, step-by-step change and communication roadmaps.
Data-Driven Decision Making: Competency in using quantitative metrics and qualitative feedback to iteratively refine adoption tactics.
DESIRED
Certified Change Management Professional (CCMP) or Prosci Change Practitioner certification.
Direct experience working with Digital Adoption Platforms (DAP) such as WalkMe, Pendo, Whatfix, or Appcues.
Strong background in survey design, psychometrics, advanced statistical analysis, and organizational research methodologies.
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